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We are seeking a Business Consultant – Services with strong experience in service-based business operations. The ideal candidate should have expertise in project delivery, resource planning, service operations, customer lifecycle management, project billing, and operational process optimization. We are looking for professionals with strong industry exposure and practical business process knowledge. Candidates should possess the ability to understand real-world operational challenges, engage with stakeholders, and recommend scalable business solutions. Experience with ERP platforms is considered an added advantage; however, industry expertise and business consulting capability will be the primary selection criteria.
Job Responsibility
Understand end-to-end service delivery processes
Gather and analyse business requirements
Conduct workshops with stakeholders
Prepare BRDs, process documentation, and functional specifications
Recommend business process improvements
Support implementation, UAT, and end-user training
Work closely with Finance, Delivery, HR, Operations, and Customer Success teams
Drive service process optimization initiatives
Requirements
Strong understanding of: Project Delivery
Resource Planning
Service Operations
SLA Management
Customer Lifecycle Management
Contract Management
Project Billing
Revenue Recognition
Strong communication and presentation skills
Business consulting mindset
Excellent analytical and stakeholder management skills
5–10 years of experience in IT Services, Professional Services, Engineering Services, Consulting, Facility Management, or Project-based organizations
Bachelor's degree in business administration, Commerce, Engineering, Information Technology, or related discipline
Nice to have
ERP exposure
Business Analysis
Change Management
Process Improvement methodologies
MBA (Operations, Business Management, Project Management, or Finance)