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With assessing the programs’ compliance posture the Global Validation Team ensures that every global legal, data protection and security aspect is addressed, validated and signed off. In short: ensuring the x-one programs are in line with global guardrails. The Business Consultant & Intake Coordinator plays a dual role. As a Business Consultant, this role focuses on supporting the end-to-end optimization of the intake to sign off process by identifying and implementing process improvements, and effectively communicating these to key stakeholders. As an Intake Coordinator, this role acts as the first point of contact for intake facilitators, helping to resolve operational challenges and ensuring that the intake process runs smoothly and efficiently.
Job Responsibility:
intake coordination
manage the operational validation process from an intake perspective, monitor timelines and ensure all milestones and deadlines for intakes are met
serve as the first point of contact for intake facilitators regarding daily operational challenges
identify and remove blockers to ensure smooth progress of intake sessions
coordinate with relevant teams to escalate and resolve complex issues if needed
process optimization & business consulting
provide advice and support implementation of improved ways of working across the intake and validation processes, for efficiency and quality improvement
communicate changes, updates, and process enhancements to key stakeholders
analyze and weigh feedback / data, identify anomalies, discover trends and patterns
implement and embed industry standards to enhance consistency and best-practice alignment across processes
reporting & stakeholder management
monitor the (quarterly) progress of validation activities and ensure compliance with regulatory requirements related to IT
gather and analyze feedback / data from different target audiences
support the global validation lead in preparing and delivering data-driven reporting and insights
collaborate with product, compliance, and other cross-functional teams to maintain transparency and alignment
facilitate feedback loops to continuously improve process performance and stakeholder engagement
Requirements:
bachelor's degree in computer science, information technology, business administration, or a related field is typically required
continuing education and professional development are essential to stay current in the rapidly evolving field of technology
strong stakeholder management and communication skills, with collaborative interpersonal skills to work across diverse, global teams
solid understanding of compliance, validation, and governance processes within a technology-driven environment
excellent analytical and problem-solving skills and experience in process analysis and improvement
familiarity with Agile methodologies and tools such as Confluence and Jira and with Google Workspace tools
attention to detail and accuracy and the ability to work independently and in a team
ethical conduct and integrity in dealing with sensitive information
good command of the English language in word and writing is needed
3-5 years of experience in consulting, process management, or coordination roles
What we offer:
good, competitive salary
attractive benefits
job security
great work-life balance
wide range of learning and development opportunities
open-minded, entrepreneurial, and vibrant company culture
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