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Business Compliance Specialist

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City of Goodyear, AZ

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Location:
United States , Goodyear

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

25.47 - 37.82 USD / Hour
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Job Description:

The Business Compliance Specialist plays a critical role within the Finance Department under the supervision of the Finance Manager – Utility and Revenue. This position is responsible for providing customer service assistance and processing applications and payments for business licenses, short-term rentals, and other city services, both online and in person. In addition to generating invoices, issuing business licenses, and ensuring compliance with Arizona state statutes and City ordinances, the specialist supports technology-driven initiatives by performing data mapping and validation to ensure accurate integration of compliance data across systems. The role also involves developing and executing test plans, coordinating and conducting User Acceptance Testing (UAT), and assisting with the implementation of new software solutions to streamline processes and enhance customer experience. Collaboration with internal teams and vendors is essential to ensure successful deployment, troubleshooting, and optimization of technology platforms while maintaining compliance standards.

Job Responsibility:

  • Processing business license applications, including reviewing for completeness/compliance/accuracy and entering information into computerized systems
  • Administering annual business license renewals, conducting business research, and working with other departments as needed to approve and issue business licenses
  • Generating invoices for new and annual business license renewals
  • Issuing new and renewal licenses
  • Coordinating with Code Enforcement on non-compliant businesses
  • Implementing and managing a system for delinquent business license accounts, including establishing/maintaining codes in the system
  • Collecting data and preparing reports
  • Coordinating all aspects of daily business license processes
  • Posting payments to appropriate general ledger accounts utilizing an automated financial accounting system
  • Auditing business license accounts to ensure compliance with Arizona Revised Statutes and City ordinances, policies, and procedures
  • Notifying businesses of findings including license denials and responding to customer questions regarding violations
  • Maintaining records per State of Arizona and City retention guidelines
  • Performing complex customer service, including resolving escalated issues
  • Communicating with internal and external customers to resolve issues and answer inquiries
  • Researching account transactions, responding to customer inquiries concerning billings, payments, and adjustments matters
  • Identifying/correcting systemic issues
  • Assisting and training others
  • Providing technical assistance and instruction to other employees
  • Recommending system, procedural, operating improvements
  • Participating in the development and implementation of new or revised policies, procedures, processes, and computer applications
  • Reading, interpreting, applying, and explaining codes, rules, regulations, policies, and procedures
  • Performing related duties as assigned

Requirements:

  • Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency
  • Experience: Minimum two years of experience in a related field
  • Certifications and Other Requirements: None
  • Reading: Work requires the ability to read policy, procedures, council actions, and city codes at a college level
  • Math: Work requires the ability to perform math calculations, problem solving and analyzing financials at a college level
  • Writing: Work requires the ability to write correspondence to internal and external customer and procedures at a college level
  • Managerial: Job has no responsibility for the direction or supervision of others but role may include overseeing work quality, training, instructing and scheduling work
  • Policy/Decision Making: Moderate - The employee normally performs the job by following established standard operating procedures and/or policies
  • Technical Skills: Broad Application - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities
  • Interpersonal/Human Relations Skills: Moderate - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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