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Supports internal and external operations by managing systems and providing operational support to the commercial team. This role ensures accurate data, timely reporting, and smooth day-to-day execution of processes including customer inquiries, billing reconciliation, and terminal setup/management. The position partners closely with cross-functional teams to drive operational efficiency and continuous improvement.
Job Responsibility:
Supports internal and external sales teams to ensure smooth execution of processes
Maintains operational systems, including CRM, customer portals (e.g., DASH), and terminal systems (e.g., TABS/G3)
Manages master data to ensure accuracy across systems
Fields and executes customer inquiries, allocation management, and billing discrepancy resolution
Manages and communicates operational KPIs
Prepares and delivers daily, weekly, and monthly operational performance reports
Analyzes data and provides actionable recommendations to commercial team members
Collaborates with cross-functional partners on projects, process improvements, and ad hoc requests
Supports operational planning, resource optimization, and continuous improvement initiatives
Communicates effectively with internal and external stakeholders
Adapts to changing priorities and business needs
Supports product scheduling and logistics activities as needed
Requirements:
4 year / Bachelor's Degree
Two (2) or more years Experience in a related field
No Licensure or Certification Required
What we offer:
Up to a 10% match on 401K on hire start, with a vesting timeline of only one year
Medical benefits that start on day one with a 30% premium rebate annually
Access to the Calm app for FREE
Performance management program to earn additional annual incentives