Business Change Manager

• Lead the delivery of business change activities across assigned programmes and initiatives
• Produce and maintain business change artefacts including impact assessments, readiness assessments, change plans and go-live approaches
• Support forces through all stages of deployment and transition
• Monitor adoption, identify barriers, and work with forces and programmes to resolve issues promptly
• Act as the main business change liaison for designated forces
• Coordinate force onboarding, readiness activity, and stakeholder engagement
• Facilitate workshops, briefings and meetings
• Provide consistent messaging and representation of PDS priorities
• Lead business change impact analysis, user needs assessment and process mapping
• Apply recognised change management methodologies (e.g., ADKAR, Prosci) to structure change activity
• Identify change-related risks, issues and dependencies
• Support the development of solution designs
• Work with communications and learning functions to develop tailored engagement materials and training approaches
• Prepare high-quality written briefings, reports, updates and presentations
• Ensure forces and staff understand the purpose, benefits and operational impacts of change
• Support benefits identification, baselining, tracking and reporting
• Capture lessons learned and contribute to enhancing PDS change frameworks and standards
• Promote user-centred design and evidence-based approaches
• Provide expert guidance on change management practice
• Represent PDS at national policing forums, steering groups and conferences as required
• Deputise for the Senior Business Change Manager or Head of Business Change when necessary

Eligible to undergo NPPV3 (Non Police Personnel Vetting Level 3) and SC vetting clearances