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Business Change Manager - Senior Vice President

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Citi

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Location:
United Kingdom , London

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

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Job Description:

The Business Change Manager will be part of the Global Change Management function and will lead efforts to understand and implement changes across the Wealth business to adapt to new local and cross border regulations as well as the execution of initiatives in support of the business strategy. This will require detailed analysis, working in conjunction with Front Office, Product, Control Functions and Operations & Technology teams to assess the impact of the change, define the solution and subsequently implement the appropriate solution to achieve the agreed goals. Key to success in the role is the ability to blend successful project management discipline with a good understanding of the subject matter to help shape the outcome. The role will involve interfacing with key senior stakeholders and internal partners across the organization

Job Responsibility:

  • Define and lead the detailed analysis working with Front Office, Product, Control functions and Infrastructure teams in order to understand the changes necessary due to Local and Cross-Border regulatory changes, changes to Citi's internal policies and procedures, Business growth and strategic initiatives
  • Work on multiple projects or programs by defining the necessary implementation plans, establishing the appropriate governance and managing them on an ongoing basis
  • Act as an internal consultant, working closely with relevant partners, in order to quickly understand issues and help lead the identification, definition and implementation of the solution
  • Lead and manage Steering Committees identifying, managing and escalating issues, risks and dependencies as appropriate, while working with the various teams in order to define necessary solutions and mitigation plans
  • Develop Business requirement documents as well as test scripts (as required)
  • Develop and lead robust change plans to include internal & external communication plan and training plans
  • Ensure changes are transitioned to the relevant teams in a sustainable manner ensuring the necessary enhancements are made to the control framework

Requirements:

  • Demonstrable front–to-back experience of leading or working on initiatives in either complex regulatory initiatives (e.g., MIFID2) or large business transformational programs
  • Experience in Private Banking / Wealth Management / Capital Markets
  • Prior experience in a consultancy, preferred
  • In-depth experience of defining and leading significant change programs across the lifecycle, including analysis, systems implementation, process change and controls and communications and training
  • Demonstrable ability to digest and understand implications of complex regulations on business models
  • Able to operate at the appropriate level, understanding the detailed concepts while also understanding the big picture
  • Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge of Wealth Management
  • Must be able work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
  • Excellent oral and written communication skills and ability to facilitate discussions
  • Ability to learn/understand some technical implications of system design
  • Willingness to challenge and improve existing processes
  • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
  • Strong problem-solving skills and an analytical mind-set
  • Self-starter and a strong team player
  • Demonstrable expertise in building and leveraging relationships
  • Comfortable presenting to and working with senior management
  • Excellent presentation skills with the ability to present and articulate key points to senior management
  • A good track experience in a similar role
  • Bachelor's/University degree

Nice to have:

  • CAPM, PMP, PgMP qualification
  • MBA
What we offer:
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • Discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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