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As the Business Centre & Facilities Coordinator you'll be the heartbeat of our client's vibrant community. Your role is pivotal in ensuring a welcoming atmosphere and exceptional service for all tenants and guests. You will be the face of the organisation, responsible for managing relationships and providing extraordinary hospitality while supporting the management team across three sites.
Job Responsibility:
Serve as the primary contact for tenants/members, ensuring a seamless experience
Welcome new members and foster relationships to resolve any issues promptly
Lead building tours for VIPs and actively work on tenant/member satisfaction
Plan and host engaging events that celebrate community milestones and foster connections
Drive member engagement through creative initiatives and consistent communication
Be the first point of contact during business hours, managing client requests with a smile
Ensure all guests adhere to company policies while creating a sense of belonging
Assist with daily operations, conducting walkthroughs, and reporting any recurring issues
Prepare for new tenant move-ins and facilitate smooth transitions for existing members
Requirements:
Prior Reception experience is essential
Comfortable working in a fast-paced environment
Knack for building rapport with clients
Flexibility to attend events outside regular hours and cover for colleagues during holidays