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The Senior Associate vacancy is for someone with a proven reception and front desk experience who likes to work with clients, who is charismatic and a problem solver. The Senior Associate role is fully at reception and can be trusted back-office tasks from time to time. The Senior Associate reports directly to the Manager or Director of Business Office Services. His/her/they main task is to guarantee a smooth operation of the reception in all buildings, the business centre(s) client experience, as a reliable back-up to the Manager and Director in all daily operational areas of the centre(s), maintaining and supervising the centre(s) quality of standards, keeping a professional and solutions oriented service to clients on a daily basis. That includes the customers of the centre(s), prospects, suppliers and visitors. And also a significant support to the Director during to increase sales and profitability by keeping clients satisfied and employees motivated.
Job Responsibility:
Guarantee a smooth operation of the reception in all buildings
Ensure the business centre(s) client experience
Be a reliable back-up to the Manager and Director in all daily operational areas of the centre(s)
Maintain and supervise the centre(s) quality of standards
Keep a professional and solutions oriented service to clients on a daily basis
Support to the Director during to increase sales and profitability by keeping clients satisfied and employees motivated
Check daily emails, requests, phone calls
Control and ensure that the centre(s) quality standard checks are done daily, weekly, monthly, and quarterly
Be an important contact to all suppliers to ensure a smooth running of the business centre(s)
Participate upon request in any refurbishment work or Facility Projects
Keep a positive under stress proactive approach
Suggest and optimize security and control of access to the premises
Be an active agent in Fire Drills and Evacuation Exercise
Participate to the preparation and supervision that all vacant offices are ready to be visited by prospects
Conduct buildings audits upon request with the Cleaning Company
Warmly welcoming of customers, meeting room’s participants, AD staff, suppliers and prospects
Taking care of the switchboard daily calls
Supervise the daily activities, demands taken in person, by email or phone
Manage and Setup clients IT and Telephone request upon arrival or at any stage
Participate in any project related to the IT infrastructure and Telephone Service
Receive, sort, encode, deliver, and forward the post mail for customers
Apply and verifies that the process of incoming and outgoing Parcels and Registered mail are fully respected
Provide the lowest cost possible when finding solutions linked to maintenance or supplies
Contribute to the upselling of services by customers
Participate and negotiate the best rates with local and new suppliers
Assist the Manager or Director to double control any invoicing
Work closely with others Senior Associates and Manager to keep a smooth daily roster
Be a back-up of a Senior Officer or Manager in charge of a specific tasks when needed
Actively contribute to the profitability of the centre (EBIT)
Assist in the preparation of GCAC files for BOS CAC MEMOS
Requirements:
Proven reception and front desk experience
Charismatic and a problem solver
Good English and French mandatory
Capable to do easily all reception tasks with little or no supervision
Treatment of emails, calls, requests, complaints
Supervise the Junior Associates
Technical expertise in computer issues and telephone units’ instructions (suitable)
Master client’s complain handling
Provide support to the junior associates team
Model and represent the company having a senior posture and self-control
Participate and motivate the team to ensure a great client experience
Know by heart the office price list
Participate and negotiate the best rates with local and new suppliers
Assist the Manager or Director to double control any invoicing
Work closely with others Senior Associates and Manager to keep a smooth daily roster
Actively contribute to the profitability of the centre (EBIT)
Is able to assist Senior Associate, Manager or Director in the preparation of GCAC files for BOS CAC MEMOS
What we offer:
Support for professional accreditations such as ACCA and study leave
Flexible arrangements
Generous holidays
An additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Additional local benefits depending on your location