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Business Center Branch Manager

PNC Financial Services

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Location:
United States of America , Narberth

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Manages a retail banking branch, driving performance, revenue, customer loyalty, and team development in an omni-channel environment.

Job Responsibility:

  • Manages priorities through planning and execution to drive all aspects of branch performance
  • Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being
  • Creates a differentiated customer experience, making banking easy in an omni channel environment
  • Leads and influences the agenda of a broad range of eco-system partners
  • Accountable for risk management and compliance in a complex business environment
  • Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members
  • Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty
  • Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships
  • Drives business banking results primarily through business development and community involvement activities
  • Coaches to consultative selling to drive results and enable customer financial well-being
  • Has foundational understanding of balance sheet and income statement
  • Leads, coaches and ensures the delivery of a differentiated client experience
  • Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being
  • Leads effective problem resolution, making banking easy for customers
  • Connects all of PNC, delivering a seamless customer experience in an omni channel environment
  • Drives the employee experience
  • Responsible for acquiring and retaining talent through effective onboarding, coaching and development
  • Makes talent development a priority for all branch team members
  • Ensures employees achieve performance and activity expectations through effective and ongoing performance management
  • Models PNC values by cultivating and supporting an inclusive workplace
  • Manages operational, human capital, reputational and business risk
  • Exercises leadership, authority and sound decision making to mitigate sales practice risk
  • Ensures compliance with regulatory guidelines and adherence to established policies and procedures

Requirements:

  • 5+ years of related experience
  • At least 2 years of previous supervisory experience
  • Related experience or product knowledge to accomplish primary duties
  • In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
  • Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations
  • Subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history

Nice to have:

  • Accountability
  • Banking
  • Client Counseling
  • Customer Experience (CX)
  • Customer Loyalty
  • Decision Making
  • People Management
  • Proactive Behavior
  • Results-Oriented
What we offer:
  • Medical/prescription drug coverage (with a Health Savings Account feature)
  • Dental and vision options
  • Employee and spouse/child life insurance
  • Short and long-term disability protection
  • 401(k) with PNC match, pension and stock purchase plans
  • Dependent care reimbursement account
  • Back-up child/elder care
  • Adoption, surrogacy, and doula reimbursement
  • Educational assistance, including select programs fully paid
  • A robust wellness program with financial incentives
  • Maternity and/or parental leave
  • Up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • Between 15 to 25 vacation days each year, depending on career level and years of service

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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