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Citizens Bank Logo Citizens Bank · Banking

Business Banking Relationship Manager I

United States, Danvers 100000.00 - 135000.00 USD / Year · Job Posted March 21, 2026
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Job Description

Business Banking Relationship Managers provide leading solutions while growing their relationships, customer base and earning potential. A working knowledge of commercial credit and access to a competitive product suite means you are able to help customers with annual revenues of $1M-$10M in good times and in bad. You'll be empowered to grow your book of business and your career.

Job Responsibility

  • Develop consultative relationships with small business clients in your target market with annual revenues ranging from one million to ten million dollars
  • Understand the client needs, provide value added solutions, manage a portfolio of existing customers and drive new commercial customer relationships
  • Partner effectively with an award-winning business banking team offering a wide array of product solutions that will enable you to enhance the customer experience, increase loyalty and improve the profitability of customer and the Bank
  • Complete Business Banking University and Drive Sales training in your initial four-week orientation and a commercial credit training program to insure you’re prepared to identify, assess and mitigate lending risk
  • Maintain strong market knowledge and develop, retain and expand relationships with Centers of Influence i.e. CPA’s and Attorneys
  • Actively engage in significant community activity to expand potential customer base

Requirements

  • Bachelor’s degree or equivalent combination of education and experience
  • 2+ years in a Business Banking Relationship Manager role or related business lending experience preferred
  • Business to Business sales experience required
  • Motivated self-starter with demonstrated leadership ability and potential
  • Successfully operate in a “team” atmosphere building upon and leveraging strong internal and external network
  • Ability to succeed in a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, cross sales, customer service and satisfaction
  • Proficiency with portfolio/account management preferred
  • Ability to understand core business products and services
  • Consistent record of sales and outside calling skills
  • Excellent communication (written & verbal) and interpersonal skills
  • Ability to develop strong customer and colleague relationships

What we offer

  • Comprehensive medical, dental and vision coverage
  • Retirement benefits
  • Maternity/paternity leave
  • Flexible work arrangements
  • Education reimbursement
  • Wellness programs
  • Paid time off policy
  • 401(k) and stock purchase programs
  • Discounts on banking products, gyms, dining and more
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