CrawlJobs Logo

Business Assurance Analyst

Greece, Athens · Job Posted January 27, 2026
Apply Position
Job Link Share

Job Description

As a Business Assurance Analyst, you will be the analytical backbone of Vodafone Greece’s business assurance function. Your mission is to protect revenue, margin, and operational integrity by developing and operating automated controls, extracting and analyzing data from multiple systems, and driving continuous improvement. You’ll work hands-on with large data-sets and all relevant systems like CRM platforms, billing systems, and other enterprise applications, ensuring accuracy and efficiency across critical processes.

Job Responsibility

  • Operate and Build Assurance Solutions: Design, implement, and manage automated 2nd line controls that monitor customer settings, transactional data, billing accuracy, and service usage trends
  • Hands-On Leakage Risk Analysis: Extract and analyze large datasets from CRM, billing, and other operational systems using SQL and BI tools. Detect anomalies, identify root causes, and propose corrective measures. Perform root cause and one-off analyses using advanced data analytics tools (including SQL and BI) to identify risks and communicate mitigation gaps to senior stakeholders
  • Business Partnering: Act as a trusted partner for first-line teams to resolve leakage issues, design new controls, and create transparency on required corrections. Collaborate across departments to embed assurance principles into processes
  • Data Source Management: Acquire and maintain relevant data sources for assurance activities. Ensure availability and quality of data in assurance activities

Requirements

  • Proven knowledge of telecommunication processes and systems like CRM, billing and others
  • Strong analytical skills, leveraging a full spectrum of tools—from advanced Excel for ad hoc analysis and reporting to programming languages such as Python or R for scripting, automation, and sophisticated data analytics
  • Strong proficiency in SQL (or similar) for querying relational databases and handling large datasets
  • 6+ years of experience in telecommunications or similar industry, including at least 4 years in a similar technical role
  • University education in IT, statistics, or related field
  • Excellent communication skills and ability to collaborate across diverse teams and geographies
  • Fluency in English and Greek

Nice to have

  • Familiarity with ETL processes, data integration, and working with APIs to connect systems
  • Proven ability to design and implement automated assurance controls, leveraging data analytics to detect and prevent leakage risks, experience with assurance control solutions

What we offer

  • Award-winning work environment -certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited connectivity with our mobile, landline and Vodafone TV services
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Remote work equipment to help you create a comfortable, ergonomic workspace at home
  • Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Business Assurance Analyst

8 matching positions

Business Assurance Analyst

We are seeking a Business Assurance Analyst to deliver second-line Business Assu...
Location
Location
Albania , Tirane
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A data-driven problem solver with strong analytical and critical thinking skills
  • Comfortable influencing and collaborating with diverse stakeholders across Finance, Commercial and Technology functions
  • An effective communicator who can translate complex analysis into clear, actionable outcomes
  • Motivated by continuous improvement, simplification and automation
  • Demonstrates integrity, accountability and disciplined follow-through
  • Experienced in advanced SQL and data analysis, with exposure to programming languages such as Python and BI or visualisation tools
  • Holds a degree in data science, computer science, engineering, finance, risk management, or equivalent practical experience
Job Responsibility
Job Responsibility
  • Execute global and local Business Assurance controls in line with agreed schedules, ensuring complete and audit-ready documentation
  • Analyse multi-source datasets to identify anomalies, leakage signals and emerging risk trends
  • Communicate clear, evidence-based insights and practical recommendations to stakeholders
  • Drive agreed actions through to closure by aligning owners, timelines and escalation paths
  • Quantify and report financial value delivered through prevention, recovery and optimisation activities
  • Improve, automate and standardise controls, data quality and reporting using SQL, programming and BI tools
  • Contribute reusable assets and knowledge to the global VOIS Business Assurance community
  • Leverage AI-enabled capabilities to enhance analytical depth and operational efficiency
What we offer
What we offer
  • Exposure to complex, high-impact assurance activities within an international telecommunications environment
  • Opportunities to collaborate with global stakeholders and contribute to a growing, centre-led Business Assurance service line
  • A hybrid working environment based in Tirana, supporting work–life balance
  • The chance to influence meaningful financial and operational outcomes through insight-led assurance
  • Fulltime
Read More
Arrow Right

Business Analyst / Quality Assurance Consultant

Looking for an experienced Business Analyst / Quality Assurance (BA/QA) Consulta...
Location
Location
United States , Tampa
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated, hands-on experience with Oracle HCM Cloud
  • Experience supporting HR, Payroll, and Benefits business processes
  • Proven background in SaaS application testing, including regression testing for Oracle quarterly updates
  • Ability to perform both Business Analyst and Quality Assurance functions
  • Experience with QA methodologies and test automation
  • Strong analytical, documentation, and stakeholder communication skills
Job Responsibility
Job Responsibility
  • Partner with HR, Payroll, and Benefits stakeholders to gather, analyze, and validate business requirements
  • Translate requirements into functional specifications, test scenarios, and acceptance criteria
  • Serve as a functional subject matter expert (SME) for Oracle HCM Cloud modules, including Core HR, Payroll, Benefits, and Talent Management
  • Support User Acceptance Testing (UAT) by assisting stakeholders and clarifying expected system behavior
  • Participate in test planning for Oracle HCM quarterly updates, patches, and major releases
  • Design, execute, and maintain manual and automated test cases (functional, integration, regression, and UAT)
  • Validate system functionality against business requirements and acceptance criteria
  • Document, track, and communicate defects, risks, and testing outcomes
  • Support release readiness activities and production deployment validation
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

IT Business Analyst - Quality Assurance

Nelnet is seeking an IT Business Analyst with a focus on Quality Assurance to jo...
Location
Location
United States , Lincoln
Salary
Salary:
53561.00 - 100000.00 USD / Year
edtechjobs.io Logo
EdTech Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Computer Science and/or commensurate experience
  • 3 to 5 years of experience as a Business Analyst or Systems Analyst or detailed working knowledge of several system functions
  • Good working knowledge of word processing and spreadsheet tools, SQL, HTML, Adobe Acrobat, and the internet
  • Strong verbal and written communication skills
  • Strong consensus building, multi-tasking, interpersonal, and analytical skills
  • Ability to work with both technical staff and clients
  • Self-directed and highly motivated
  • Ability to obtain a security clearance
  • Ability to quickly learn new technologies and business functions
  • Ability to perform effectively in a team-oriented environment
Job Responsibility
Job Responsibility
  • Reviews, analyzes, and evaluates business systems and user needs
  • Performs requirements analysis
  • Ensure solutions meet business needs and requirements
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Documents requirements, evaluates scenarios, and executes changes needed to respond to requirements
  • Conducts meetings and presentations to share and review ideas and findings
  • Creates and updates system documentation
  • Drives testing
  • Responsible for performing any aspect of Quality Assurance including Software Quality Assurance, QA program Implementation, Testing, Verification, and Validation
  • Identifies test scenarios, test scripts, and defines Acceptance Criteria for use in test cycles
What we offer
What we offer
  • medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program
  • Fulltime
Read More
Arrow Right
New

ServiceNow Senior Business Analyst with German

Location
Location
Romania
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience
  • At least 8 years of hands‑on experience as a Business Analyst, ideally in ServiceNow context
  • Strong analytical, moderation and presentation skills
  • excellent communication and organization
  • Experience with agile software development and working in agile teams
  • Ability to explain complex technical matters clearly
  • Experience in organizational change management
  • Strong communication skills and advanced English and German
Job Responsibility
Job Responsibility
  • Rapid familiarization with complex business/technical matters and build task-specific knowledge
  • Contribute to prioritization and implementation planning and creation of product backlogs
  • Ensure and propose adherence to technical governance and standards
  • Quality assurance and management of requirements and documentation
  • Lead qualification of defects together with SMEs, developers and testers
  • Act as interface to technical implementation and QA
  • Ensure adherence to methodological/technical standards
  • Cross-team analysis tasks and lead topic areas
  • Support project coordination & communication, knowledge base growth, knowledge transfer, user enablement and organizational change management
What we offer
What we offer
  • Smooth integration and a supportive mentor
  • Pick your working style: choose from Remote, Hybrid or Office work opportunities
  • Early bird or night owl? Our projects have different working hours to suit your needs
  • Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
  • Private Health Insurance
  • Individual coaching sessions or go one step further by joining our accredited Coaching School
  • Make the most of our epic parties or themed events
Read More
Arrow Right
New

Software Quality Assurance Analyst

We are looking for a Software Quality Assurance Analyst to support application q...
Location
Location
United States , Cleveland
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in software quality assurance, including hands-on manual testing responsibilities
  • Demonstrated background in backend or database-focused testing with the ability to validate data through SQL queries
  • Strong working knowledge of QA practices, defect tracking, and structured test execution
  • Ability to work with limited supervision, organize competing priorities, and deliver results in deadline-driven settings
  • Effective communication skills and a collaborative mindset suited to working across multiple levels of an organization
  • Strong analytical and problem-solving abilities, especially when addressing unclear or complex issues
  • Adaptability and comfort working in environments where priorities and requirements can change quickly
Job Responsibility
Job Responsibility
  • Design and carry out manual test activities for software applications, with particular emphasis on validating backend processes and database accuracy
  • Create, run, and refine complex SQL queries to verify data integrity, trace defects, and confirm expected system behavior
  • Document test scenarios, findings, and defect details clearly so development and business teams can resolve issues efficiently
  • Partner with stakeholders across technical and non-technical groups to clarify requirements, address ambiguities, and support shared delivery goals
  • Manage multiple testing assignments at once while maintaining accuracy, meeting deadlines, and adjusting to shifting priorities
  • Analyze unexpected system behavior, identify root causes, and recommend practical solutions that improve product quality
  • Contribute to quality efforts throughout the software development lifecycle, including work within Agile-based delivery environments
  • Support testing for applications and platforms associated with technologies such as Selenium, Zendesk, and Microsoft-based development environments when applicable
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Software Quality Assurance Analyst

We are looking for a Software Quality Assurance Analyst to support application q...
Location
Location
United States , Cleveland
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in software quality assurance, including hands-on manual testing responsibilities
  • Demonstrated background in backend or database-focused testing with the ability to validate data through SQL queries
  • Strong working knowledge of QA practices, defect tracking, and structured test execution
  • Ability to work with limited supervision, organize competing priorities, and deliver results in deadline-driven settings
  • Effective communication skills and a collaborative mindset suited to working across multiple levels of an organization
  • Strong analytical and problem-solving abilities, especially when addressing unclear or complex issues
  • Adaptability and comfort working in environments where priorities and requirements can change quickly
Job Responsibility
Job Responsibility
  • Design and carry out manual test activities for software applications, with particular emphasis on validating backend processes and database accuracy
  • Create, run, and refine complex SQL queries to verify data integrity, trace defects, and confirm expected system behavior
  • Document test scenarios, findings, and defect details clearly so development and business teams can resolve issues efficiently
  • Partner with stakeholders across technical and non-technical groups to clarify requirements, address ambiguities, and support shared delivery goals
  • Manage multiple testing assignments at once while maintaining accuracy, meeting deadlines, and adjusting to shifting priorities
  • Analyze unexpected system behavior, identify root causes, and recommend practical solutions that improve product quality
  • Contribute to quality efforts throughout the software development lifecycle, including work within Agile-based delivery environments
  • Support testing for applications and platforms associated with technologies such as Selenium, Zendesk, and Microsoft-based development environments when applicable
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • free online training
Read More
Arrow Right

Senior Business Analyst

FinXL Professional Services is a leading IT consultancy that partners with clien...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
finxl.com.au Logo
FinXL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record as a Business Analyst delivering complex technical and operational transformations
  • Strong ability to translate strict regulatory, legal, or compliance obligations into functional specifications
  • Deep experience in process modelling, business process re-engineering, and current/future-state swim lane mapping
  • Practical experience working with CRM, workflow management, or contact centre digital channel platforms
  • Highly proficient with Agile/Waterfall tools, specifically JIRA, Confluence, and IT ASSIST systems
  • Exceptional stakeholder management skills, with the ability to bridge gaps between Legal, Engineering, and Operations
  • Previous experience within a compliance or regulatory program in the telecommunications sector is preferred
Job Responsibility
Job Responsibility
  • Lead scoping, elicitation, and end-to-end documentation of high-quality business and data requirements
  • Translate complex regulatory and legal compliance obligations into actionable process and system requirements
  • Manage the requirements lifecycle using JIRA and Confluence, maintaining traceability from obligations to user stories
  • Document detailed current-state and future-state complaints handling workflows and end-to-end process maps
  • Facilitate co-design workshops with Engineering, Operations, and Product teams across parallel workstreams
  • Proactively manage dependencies and delivery velocity within the Contact Centres division to meet regulatory timelines
  • Support pre-assurance, audit, and User Acceptance Testing (UAT) activities to validate process and system compliance
What we offer
What we offer
  • Initial 6 months' contract, with a view to extend
  • Hybrid working arrangement to get your best work in! (3 days in the office)
  • Work with next-generation, enterprise-level AI tools engineered to automate administrative BA tasks and accelerate your delivery lifecycle
  • Gain highly sought-after, hands-on experience in prompt engineering and secure AI orchestration within a tier-1 corporate environment
Read More
Arrow Right

Business Analyst

Location
Location
India , Chennai
Salary
Salary:
Not provided
Uncia Technologies Private Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business, Finance, or related field
  • Strong understanding of the banking/fintech landscape
  • Experience working with both waterfall and agile methodology
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Knowledge of industry regulations and compliance
  • Ability to prioritize and manage multiple projects simultaneously
Job Responsibility
Job Responsibility
  • Conduct in-depth analysis of business requirements related to Banking/NBFC/Financial Services, including requirement gathering and documentation
  • Collaborate with cross-functional teams to design and implement solutions that meet business needs and comply with industry regulations
  • Develop and maintain detailed documentation of business processes, systems, and requirements
  • Assist in the development of project plans, timelines, and budgets
  • Provide expertise and guidance on best practices in the banking landscape, including security protocols and compliance requirements
  • Participate in testing and quality assurance activities to ensure that systems meet business requirements and perform as expected
  • Support ongoing maintenance and optimization of systems, including troubleshooting and issue resolution
  • Fulltime
Read More
Arrow Right