Business associate radiation oncology Job at Advocate Health Care

Job Description

Performs clerical duties in the technical work areas of the department. Supports the technologists, nursing staff and physicians in the activities related to the delivery of patient care. Contributes to a harmonious work environment and Service Excellence Standards.

Job Responsibility

Performs clerical duties in the technical work areas of the department
Answers telephone in a timely manner, utilizing appropriate telephone etiquette
Greets and acknowledges patient and family members in a professional and welcoming manner
Coordinate incoming and outgoing calls including recording and reporting of pages and messages
Assists with “Call” report findings to physician/office
Participate in calling patients to confirm appointment times and or call-backs
Delivers completed requisitions/paperwork to technologist area in a timely manner
Assure that paperwork is filed and/or distributed according to policies and procedures in a timely manner
Accurately Complete 100% of paperwork in timely manner
Participate in trouble-shooting activites and implement corrective action plans as directed by manager
Participate in providing recommendations to manager to improve scheduling/registration process
Maintain cleanliness and organization of immediate work area
Assure that computer system paperwork is of high quality so that it can be read without problems
Assure that required reports are completed in a timely manner and distributed to identified person(s)
Data entry activities as required
Participate in inventory ordering and distribution of department supplies
Match goods received with delivery orders
Maintain supply of forms, ie. History worksheets
Works in a timely manner that is in compliance with Hospital Infection Control Standards, OSHA and other regulatory agencies
Adheres to department procedures regarding patient and associate safety
Maintain Computer skill level in accordance with expected turnaround times and expected work outputs as established via policies and procedures
Perform basic trouble-shooting procedures
Accurately identify and complete all fields that require data entry
Ensure timely and accurate processing of work and repair orders for Department
Perform patient interviews to obtain and document patient demographic and medical coverage information
Creates and mails out Lay Summaries to each patient in the time specified by the FDA requirements
Tracks ACR of patients by phone and registered mail to schedule additional testing per MQSA requirements
Registers outpatients into Hospital’s Allegra System
Verify necessary insurance information is obtained
making a copy of patient ID and insurance card
Scans information into the computer
Compare and verify provided patient information with system patient information
Assures patient information is accurate via review of patient identification materials, patient ID, insurance card/insurance policy materials
Accurately scans information into computer
Enters or secures patient information in RIS and Allegra to include assistance with patient billing
Enters and processes Radiology orders and schedules patients as required
Support the technologists, nursing staff and physicians in the activities related to the delivery of patient care
Responds and assists the technical staff when needed
Assists technologists with changing of patient clothes and patient washroom assistance
Promotes patient safety by reporting issues through established channels and participating as requested in safety initiatives
Demonstrates the ability to respond to emergency situations such as Code Blue, Code Red, etc
Responds to the needs of patients and visitors waiting for procedures
Stocks dressing rooms and empty dirty linen
Contribute to a harmonious work environment and Service Excellence Standards
Foster positive communication between all members of Mammography
Demonstrate appropriate telephone etiquette
Acknowledge and respond to all internal and external customers
Develop skills, knowledge and professionalism by attending inservices, Department/Hospital committees and Continuing Education development programs
Other duties as assigned
Attend and participate in Department staff meetings
Demonstrate “Service Excellence” standards at all times

Requirements

High School diploma or equivalent
2 - 3 years of hospital registration, billing or collection experience
Knowledge of third party payors
Knowledge of the Allegra system preferred
Strong medical terminology background preferred, certification in medical terminology within one year of employment
Customer service experience preferred
Knowledge of a PC computer keyboard with data entry experience
Previous Allegra experience is beneficial
Excellent communication and customer service skills
Strong interpersonal skills
Ability to function in a stressful, fast-paced environment with a high level of empathy, tact and poise
Must type 20-30 words per minute, preferred
Ability to read, enter and retrieve information from the computer terminal
Ability to work weekends, holidays, and different shifts in order to accommodate staffing needs, may be required
Ability to lift up to 35 pounds without assistance

Nice to have

Knowledge of the Allegra system preferred
Strong medical terminology background preferred
Customer service experience preferred
Previous Allegra experience is beneficial
Must type 20-30 words per minute, preferred

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

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Business associate radiation oncology

Job Description

Job Responsibility

Requirements

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