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Business Assistant

United States, Knoxville Employment contract · Job Posted June 16, 2026
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Job Description

American Family Dentistry - Mountain Grove is looking for a Business Assistant to join our team.

Job Responsibility

  • Greet and welcome patients as they enter the office to create a great first impression of our team
  • Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
  • Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Requirements

  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills
  • The position will have access to minimum PHI necessary for performing job-related functions
  • regular HIPAA training, aligning with the specific role and responsibilities, will be required
  • and the individual will need to protect PHI and maintain data safeguards
  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience

Nice to have

  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience

What we offer

  • Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front loaded education and training
  • Opportunity to be a part of a secure company with 20+ years of industry leading experience
  • Access to on-demand Daily Pay

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