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This is an excellent opportunity for someone who wants to be part of a great team. We are looking for an experienced insurance agency management system trainer (Business Applications Trainer) to train internal as well as new employees. This requires knowledge of how to train adult learners so that there is a successful exchange and intake of knowledge. This role will work across all levels of the organization growing our in-house systems capabilities.
Job Responsibility:
Help develop creative courses that present the key messages in a way that makes sense and that will engage the learners
Presents professionally via zoom, or in person, with confidence
Manage timelines and due dates and prioritize multiple projects
Evaluate and recommend training content improvement by analyzing performance gaps in users and provide recommendations to enhance user experience
Evaluate and understand agency management systems’ (Sagitta, ImageRight, BenefitPoint) functionality and configuration to meet business needs
Identify interrelationships of issues to find resolution that may apply to multiple offices
Assist offices with ad hoc training requests
Using business process knowledge, proactively look for opportunities for system or workflow enhancements
Fosters open communications and share knowledge openly
Assist with creating training materials for new and existing training sessions including, but not limited to, onsite for online seminar style opportunities, user manuals, getting started documents, tips & tricks, and investigation and use of learning technologies to support training activities and user satisfaction
Participate in the development of procedures and controls related to support policies, including user security and agency management best practices
Requirements:
Previous experience in the insurance industry
Experience with insurance agency management systems and previous experience training others on use
3+ years' experience training adult learners
Must be available to travel nationally up to 35%
Strong relationship-building and leadership skills
Ability to act as a project manager and effectively manage resources to complete training projects and assignments
Ability to clearly and effectively instruct others
Demonstrates effective organization and workload management skills
Self-starter who takes initiative and is able to work independently