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Massachusetts Municipal Association Logo Massachusetts Municipal Association · IT - Administration

Business Applications Manager

United States, Natick Employment contract 100000.00 - 110000.00 USD / Year · Job Posted June 28, 2026
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Job Description

The town is seeking a collaborative, customer-focused, and technology-savvy professional to serve as its Business Applications Manager. As the town’s lead administrator and strategic resource for enterprise business applications, this position has primary responsibility for the MUNIS ERP system and related technology solutions. The Business Applications Manager oversees system administration, user support, training, reporting, and third-party system integrations to ensure the effective use, optimization, and continuous improvement of business applications across the organization. Working closely with the IT Data Team, Chief Technology Officer, department leaders, and software vendors, this position aligns technology solutions with operational needs, financial objectives, and data governance standards. The successful candidate will play a key role in driving process improvements, enhancing system functionality, supporting change management initiatives, and advancing the town’s overall technology strategy.

Job Responsibility

  • Serve as the primary administrator and support lead for MUNIS financial, payroll, HR, and procurement systems
  • Provide end-user support, troubleshooting, training, and documentation to ensure effective system utilization
  • Collaborate with Finance, IT, and department stakeholders to align MUNIS functionality with business needs and strategic objectives
  • Lead system integrations, upgrades, testing, enhancements, and user acceptance activities in coordination with vendors and IT
  • Develop and maintain reports, dashboards, and data extracts to support operational and financial decision-making
  • Establish and promote best practices for system usage, data integrity, security, and standardized business processes
  • Identify and implement workflow improvements, process automation, and system enhancements to increase efficiency
  • Manage user access, security roles, and audit controls in accordance with Town policies
  • Serve as the liaison among departments, IT, and software vendors to resolve issues and ensure successful project delivery
  • Support change management initiatives and perform other related duties as assigned

Requirements

  • Possession of a bachelor’s degree in information systems, computer science, finance, accounting, or a related field required
  • Minimum of three years of progressively responsible experience supporting ERP systems, preferably MUNIS
  • Demonstrated experience in end-user support, project management, training delivery, and business process improvement
  • Experience with system integrations, data management, and working with third-party vendors strongly preferred
  • Background in municipal finance, accounting systems, or public sector operations highly desirable
  • Proven ability to work collaboratively with IT professionals and business stakeholders
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