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Motion Industries, a leading industrial distribution company, is seeking a driven BA Support Engineer Intern to join our dynamic Business Applications Support team. This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day. Jump in, gain real-world experience, and accelerate your IT career to new heights!
Job Responsibility:
Participate and gain understanding of application support processes
Engage in stakeholder communication
Identify and escalate technical bottlenecks to the appropriate teams
Support the resolution of application incidents, working to meet service level agreements
Use ITSM tools, such as ServiceNow
Use GenAI tools to perform application/code troubleshooting, testing, and monitoring
Assist with the creation and maintenance of user guides and support documentation
Work on small enhancements or minor application fixes as part of learning exercises
Use low/no code platforms to automate processes and standardize technology solutions
Shadow and learn from senior support engineers in deploying, maintaining, and managing applications
Requirements:
Working on a BS degree computer science, Information Technology, or a related field
Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus
Interest in learning application support and IT service management practices
Good problem-solving skills with a willingness to learn and adapt
Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory
Strong communication skills
Nice to have:
Basic understanding or coursework related to IT, software applications, or supply chain processes
Basic knowledge of scripting, SQL, or programming languages