Business and Technical Support Analyst 2

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County. Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability. Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. This position is responsible for providing advanced technical support for endpoint systems in a large-scale enterprise environment. The role requires the ability to independently troubleshoot and resolve hardware, software, and network-related issues of moderate to high complexity, applying professional knowledge and sound judgment within established practices and procedures.