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Business and Technical Support Analyst 2

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UC San Diego

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Location:
United States , San Diego

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

64540.00 - 103836.00 USD / Year ▼
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Job Description:

The Workplace Technology Services (WTS) team provides campus-wide services including; email & collaboration, Web Content & Case Management, Business Intelligence and analytics platforms, Technology Platform Services, Service Operations, Service Desk, and Endpoint Management [(Field Support, HW Procurement/Sysadmin duties/MDM/Backup) and Software Licensing Support for UC San Diego and affiliates]. As part of the Endpoint Management team, the Field Support team provides direct support for end-user devices and peripherals, consultation with customers regarding best practices, guidance for utilization of end-user tools, and general assistance to enable the supported customer base to access needed IT services.

Job Responsibility:

  • Applies professional business / technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors
  • Within defined procedures and practices, determines appropriate action
  • Serve on a multi-site team responsible for supporting over 5000 UCSD staff across multiple locations on site and remotely
  • Work with leads/manager to provide best in class service for all supported departments
  • Responsible for hardware and software support and maintenance of all workstations
  • Duties include Installation, configuration and maintenance of the hardware and software environment to ensure a secure and usable environment for all workstations
  • Coordinate repairs for computer and peripheral hardware/software with vendors, consultation and basic end user training on hardware and software issues with customers supported
  • Ensure that all interactions are provided with exceptional customer service

Requirements:

  • Bachelor's degree in related area and / or equivalent experience / training
  • Experience providing technical support for computing systems running a variety of operating systems, including Windows, MacOS, iOS, Windows Mobile, Android, as well as experience supporting wireless mobile devices such as Smart Phones, Tablets, and other systems
  • Demonstrated ability to resolve software, hardware, and connectivity issues
  • Proven experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations
  • Strong problem-solving and analytical skills to research and recognize problems, present alternatives
  • implement creative solutions and follow through to ensure effective quality control for areas of responsibility
  • Excellent verbal and written communication skills
  • Solid interpersonal skills sufficient to work in a variety of settings and deal effectively with diverse populations and personalities
  • Excellent interpersonal skills with the ability to work independently or as part of a team
What we offer:
  • Health/Dental/Vision Insurance
  • Vacation/holidays (15 vacation days & 13 paid holidays a year)
  • Work/Life Balance
  • UC Retirement Plan
  • Pet insurance

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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