Business and Customer Operations Lead Job at Blockchain

Community Support Senior Business Operations Lead

We are looking for a Sr. BizOps Lead to be part of our global CS Business Operat...

Location

Ireland , Dublin

Salary:

124000.00 - 155000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years experience in business operations or operations management roles, preferably supporting large scale organizations that are global in nature with a proven track record of leading/driving results
Operations, Management Consulting or Financial/analytics background preferred
Must have deep functional domain expertise and knowledge in contact center operations and best practices
Understanding of contracts and commercial frameworks is a plus
Experience with process design and optimization, strategic operations and customer support strategies
Strong strategic thinking skills
Works effectively in a global fast-paced environment with the ability to solve problems while managing multiple priorities
Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions
Experience using SQL, Python and/or Tableau is required
Is able to anticipate business and industry issues as a basis for recommending large scale product, process or service improvements

Job Responsibility

Oversee the business operations of the global contact center, ensuring that it meets the business performance standards and targets
Develop and drive the business performance management system across the CS organization
Own the recurring business review framework and operational management system
Build and foster a robust, transparent and cooperative synergy across departments
Monitor key business performance indicators (KPIs) and work with the cross functional teams to develop actions plans
Partner with CS analytics to design the right operational dashboards
Serve as the primary liaison with finance for all matters pertaining to the CS operational fiscal plan budget
Drive the annual business planning process and work with finance to build the operating budget
Build the process for driving the overall Operational Efficiencies targets
Drive all ROI, budget management in partnership with Finance, roadmaps, LT planning needs for the CS organization

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Customer Experience Lead

Customer Experience Lead role at Hewlett Packard Enterprise focusing on acting a...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
Experience implementing policies, processes, and analytics methods to support client sales processing
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processing tools, systems and practices
Familiarity with reviewing and interpreting client agreements
Strong written and verbal communication skills
Mastery in English, and any other language is considered a plus
Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

Job Responsibility

Acts as the first point of contact for customers with standard and non-standard contracts
Resolves operational issues that may arise from the entire sales process flow
Acts as the first point of contact for specific topics in the assigned segment and holds training courses for team members
Contributes to efforts to optimize current processes and collaborates with other departments
Maintains a high level of cooperation and collaboration with the sales team and/or the end customer
Ensures and maintains the relationship between the sales department, business, distribution department, processing team, development department and customer
Ensures verification, functionality, business control and compliance with audit requirements
Assuming administrative responsibilities for the performance of customer support contracts
Ensuring process optimization and knowledge transfer between all parties involved
Ensuring the proper maintenance of contracts within HPE systems

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer Experience Lead

Customer Experience Lead role at Hewlett Packard Enterprise focusing on acting a...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
Experience implementing policies, processes, and analytics methods to support client sales processing
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processing tools, systems and practices
Familiarity with reviewing and interpreting client agreements
Strong written and verbal communication skills
Mastery in English, and any other language is considered a plus
Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

Job Responsibility

Acts as the first point of contact for customers with standard and non-standard contracts
Resolves operational issues that may arise from the entire sales process flow
Acts as the first point of contact for specific topics in the assigned segment
Contributes to efforts to optimize current processes and collaborates with other departments
Maintains a high level of cooperation and collaboration with the sales team and/or the end customer
Ensures and maintains the relationship between the sales department, business, distribution department, processing team, development department and customer
Ensures verification, functionality, business control and compliance with audit requirements
Assuming administrative responsibilities for the performance of customer support contracts
Ensuring process optimization and knowledge transfer between all parties involved in the process
Ensuring the proper maintenance of contracts within HPE systems

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Head of Business Operations

Reporting directly to the CFO, the Head of Business Operations will be a trusted...

Location

United States , New York City; San Francisco

Salary:

Not provided

Snorkel AI

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Economics, Operations, or related field
MBA a plus
10+ years of experience in BizOps, strategy, consulting, or operations roles, ideally in a high-growth tech or AI company
Demonstrated ability to build and run company operating cadences (OKRs, QBRs, strategic planning cycles)
Exceptional problem solver with a structured approach to analysis, planning, and execution
Strong understanding of SaaS or data/AI business models and the metrics that drive them
Proven track record leading large cross-functional programs with ambiguous scope
Skilled at synthesizing information, influencing without authority, and driving alignment across diverse stakeholders
Highly collaborative, resourceful, and comfortable operating in a fast-paced, entrepreneurial environment

Job Responsibility

Own and run the company’s annual and quarterly planning strategic processes, including OKRs, Roadmaps, Long Range Plan, and driving cross-functional alignment
Drive weekly, monthly, and quarterly business reviews to ensure transparency, accountability, and focus
Partner with the CFO and executive team to define and operationalize company priorities
Lead high-impact strategic initiatives that span multiple functions, ensuring clarity, structure, and measurable outcomes
Build and maintain operational frameworks that help teams scale, including processes, playbooks, dashboards, and decision frameworks
Partner closely with Product, Engineering, Sales, Solutions, and Marketing to streamline workflows and improve execution
Stand up and maintain the company’s operating metrics, partnering with FP&A, RevOps, and Data teams to ensure reliable, actionable insights
Create reporting that ties operational performance to business outcomes
identify risks, bottlenecks, and opportunities
Support executive decision-making through structured analyses, recommendations, and scenario planning

What we offer

Competitive compensation, equity, and benefits

Business Operations and Strategic Programs Manager

The role of a Business Operations and Strategic Programs Manager is highly speci...

Location

Australia , Melbourne

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10+ years of experience leading business operations and programs
Advanced university degree (e.g. MBA) or demonstrable equivalent
People leadership experience

Job Responsibility

Leads highly complex strategic, organisational, and operational initiatives
Provides strong leadership, develops and sets organisation goals, and acts as a change agent and leader
Ensures the right tools and programs are in place to support team efforts
Manages and collaborates with global, virtual and cross-functional teams
Creates quarterly business reports and insights for HPE CEO, executives and sales, and HPE Alliance Partners
Secures MDF by creating agreements with Alliance Partners
Leads the Executive Sponsor Program funnel health, engagement, awareness and communications, and governance
Supports, enables, and recognises Discussion Leaders
Drives cross-functional collaboration
Manages and fosters relationships with key internal and external stakeholders

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Manager, Customer Success Operations

We are currently seeking a Manager, Customer Success Operations to join our Reve...

Location

Canada; United States , Calgary; Toronto; Vancouver

Salary:

132200.00 - 198200.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies, with specific experience in Customer Onboarding Operations or Professional Services Operations
Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals
Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, specifically Onboarding and Professional Services teams
Passionate about designing highly effective and scalable operational solutions to complex challenges by building, experimenting, and iterating continuously
Excellent organization and time management skills
experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing and mitigating cross-functional risks and issues
Data-driven and analytical
able to use data to measure the business impact of your work
Excellent verbal and written communication skills. Ability to communicate and present to stakeholders of all levels, including executives, and cross-functional teams
Strong ability to work both independently and in teams to deliver successful outcomes

Job Responsibility

Leading a team of operations experts that support the Customer Launch teams (Onboarding, Data Migrations, and Professional Services)
Driving the planning of and owning specific strategic initiatives, programs, and projects in support of the Customer Launch team’s annual goals and quarterly OKRs
Becoming an expert on key metrics, data, processes, and procedures, surfacing key insights or trends, and proposing action plans to drive to targets
Identifying and implementing opportunities to achieve targets, increase efficiency, and deliver an exceptional customer experience
Optimizing the Customer Launch team’s tech stack, including owning the implementation and ongoing optimization of a new Professional Services Automation tool
Partnering with Customer Launch team’s leadership stakeholders to participate in and support the planning of their leadership meetings/onsites, MBRs, and other key events and presentations
Supporting cross-functional initiatives, programs, and projects to drive the broader Customer Success organization’s goals and also GTM goals

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Head of Co-Buying Business Operations

A leading international automotive and fintech platform is seeking a Head of Co-...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Gitmax

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in automotive or fintech industries
strong track record in automotive procurement and sales
deep understanding of the automotive market and business financing models
strong negotiation and deal-making skills
experience working with dealer networks and B2B sales
financial acumen and ability to work with data, KPIs, and analytics
proficiency in CRM and Dealer Management Systems (DMS)
fluent English

Job Responsibility

Oversee the end-to-end co-buying process to ensure efficiency and scalability
monitor KPIs and continuously improve operational performance
implement strategies to streamline workflows and enhance business efficiency
expand the dealer network, onboarding new partners and strengthening existing relationships
negotiate and finalize contracts with dealers and key stakeholders
maintain high levels of customer satisfaction and drive long-term partnerships
ensure timely execution of sales transactions and prevent vehicle hold-ups
oversee financial flows related to co-buying deals, ensuring compliance and reporting accuracy
work closely with finance teams to optimize trade financing solutions
define and negotiate deal limits, pricing, and contract terms with dealers

What we offer

Competitive salary + performance-based rewards
work in an international SaaS/FinTech company
career growth in a fast-scaling business

Fulltime

Senior GTM Strategy and Business Operations Manager

Atlassian is seeking a Senior Manager in the Marketing Strategy and Business Ope...

Location

Salary:

114300.00 - 178600.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

6+ years experience in business operations, strategy, product, go-to-market / sales strategy, monetization, strategic finance, or similar
Expertise in go-to-market domains including marketing
Top-notch problem-solving and analytical capabilities, including comfort with ambiguity and ability to bring a structured approach to decision-making
Understanding of SaaS business models and enterprise marketing & sales
Excellent verbal & written communications skills with all levels of an organization

Job Responsibility

Partner directly with cross-functional leaders across marketing, sales, product, analytics and finance teams to drive cohesive strategies that ensure a seamless end-to-end customer experience across products, solutions and markets
Work at the intersection of customer-facing and product teams to create the “art of the possible” narrative for Atlassian’s customers seeking to unleash the power of their teams
Create improvements in business operations, as the GTM team continues to refine Atlassian’s innovative business model by leveraging Atlassian’s industry-leading flywheel model to hyper-scale enterprise growth

What we offer

health and wellbeing resources
paid volunteer days

Business and Customer Operations Lead

Blockchain

Location:
Ghana

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 06, 2025

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