Business and Customer Operations Lead Job at Blockchain

Customer Experience Lead

Customer Experience Lead role at Hewlett Packard Enterprise focusing on acting a...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
Experience implementing policies, processes, and analytics methods to support client sales processing
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processing tools, systems and practices
Familiarity with reviewing and interpreting client agreements
Strong written and verbal communication skills
Mastery in English, and any other language is considered a plus
Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

Job Responsibility

Acts as the first point of contact for customers with standard and non-standard contracts
Resolves operational issues that may arise from the entire sales process flow
Acts as the first point of contact for specific topics in the assigned segment
Contributes to efforts to optimize current processes and collaborates with other departments
Maintains a high level of cooperation and collaboration with the sales team and/or the end customer
Ensures and maintains the relationship between the sales department, business, distribution department, processing team, development department and customer
Ensures verification, functionality, business control and compliance with audit requirements
Assuming administrative responsibilities for the performance of customer support contracts
Ensuring process optimization and knowledge transfer between all parties involved in the process
Ensuring the proper maintenance of contracts within HPE systems

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer Experience Lead

Customer Experience Lead role at Hewlett Packard Enterprise focusing on acting a...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
Experience implementing policies, processes, and analytics methods to support client sales processing
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processing tools, systems and practices
Familiarity with reviewing and interpreting client agreements
Strong written and verbal communication skills
Mastery in English, and any other language is considered a plus
Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

Job Responsibility

Acts as the first point of contact for customers with standard and non-standard contracts
Resolves operational issues that may arise from the entire sales process flow
Acts as the first point of contact for specific topics in the assigned segment and holds training courses for team members
Contributes to efforts to optimize current processes and collaborates with other departments
Maintains a high level of cooperation and collaboration with the sales team and/or the end customer
Ensures and maintains the relationship between the sales department, business, distribution department, processing team, development department and customer
Ensures verification, functionality, business control and compliance with audit requirements
Assuming administrative responsibilities for the performance of customer support contracts
Ensuring process optimization and knowledge transfer between all parties involved
Ensuring the proper maintenance of contracts within HPE systems

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Business Operations and Strategic Programs Manager

The role of a Business Operations and Strategic Programs Manager is highly speci...

Location

Australia , Melbourne

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10+ years of experience leading business operations and programs
Advanced university degree (e.g. MBA) or demonstrable equivalent
People leadership experience

Job Responsibility

Leads highly complex strategic, organisational, and operational initiatives
Provides strong leadership, develops and sets organisation goals, and acts as a change agent and leader
Ensures the right tools and programs are in place to support team efforts
Manages and collaborates with global, virtual and cross-functional teams
Creates quarterly business reports and insights for HPE CEO, executives and sales, and HPE Alliance Partners
Secures MDF by creating agreements with Alliance Partners
Leads the Executive Sponsor Program funnel health, engagement, awareness and communications, and governance
Supports, enables, and recognises Discussion Leaders
Drives cross-functional collaboration
Manages and fosters relationships with key internal and external stakeholders

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Manager, Customer Success Operations

We are currently seeking a Manager, Customer Success Operations to join our Reve...

Location

Canada; United States , Calgary; Toronto; Vancouver

Salary:

132200.00 - 198200.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies, with specific experience in Customer Onboarding Operations or Professional Services Operations
Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals
Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, specifically Onboarding and Professional Services teams
Passionate about designing highly effective and scalable operational solutions to complex challenges by building, experimenting, and iterating continuously
Excellent organization and time management skills
experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing and mitigating cross-functional risks and issues
Data-driven and analytical
able to use data to measure the business impact of your work
Excellent verbal and written communication skills. Ability to communicate and present to stakeholders of all levels, including executives, and cross-functional teams
Strong ability to work both independently and in teams to deliver successful outcomes

Job Responsibility

Leading a team of operations experts that support the Customer Launch teams (Onboarding, Data Migrations, and Professional Services)
Driving the planning of and owning specific strategic initiatives, programs, and projects in support of the Customer Launch team’s annual goals and quarterly OKRs
Becoming an expert on key metrics, data, processes, and procedures, surfacing key insights or trends, and proposing action plans to drive to targets
Identifying and implementing opportunities to achieve targets, increase efficiency, and deliver an exceptional customer experience
Optimizing the Customer Launch team’s tech stack, including owning the implementation and ongoing optimization of a new Professional Services Automation tool
Partnering with Customer Launch team’s leadership stakeholders to participate in and support the planning of their leadership meetings/onsites, MBRs, and other key events and presentations
Supporting cross-functional initiatives, programs, and projects to drive the broader Customer Success organization’s goals and also GTM goals

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Head of Co-Buying Business Operations

A leading international automotive and fintech platform is seeking a Head of Co-...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Gitmax

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in automotive or fintech industries
strong track record in automotive procurement and sales
deep understanding of the automotive market and business financing models
strong negotiation and deal-making skills
experience working with dealer networks and B2B sales
financial acumen and ability to work with data, KPIs, and analytics
proficiency in CRM and Dealer Management Systems (DMS)
fluent English

Job Responsibility

Oversee the end-to-end co-buying process to ensure efficiency and scalability
monitor KPIs and continuously improve operational performance
implement strategies to streamline workflows and enhance business efficiency
expand the dealer network, onboarding new partners and strengthening existing relationships
negotiate and finalize contracts with dealers and key stakeholders
maintain high levels of customer satisfaction and drive long-term partnerships
ensure timely execution of sales transactions and prevent vehicle hold-ups
oversee financial flows related to co-buying deals, ensuring compliance and reporting accuracy
work closely with finance teams to optimize trade financing solutions
define and negotiate deal limits, pricing, and contract terms with dealers

What we offer

Competitive salary + performance-based rewards
work in an international SaaS/FinTech company
career growth in a fast-scaling business

Fulltime

Senior GTM Strategy and Business Operations Manager

Atlassian is seeking a Senior Manager in the Marketing Strategy and Business Ope...

Location

Salary:

114300.00 - 178600.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

6+ years experience in business operations, strategy, product, go-to-market / sales strategy, monetization, strategic finance, or similar
Expertise in go-to-market domains including marketing
Top-notch problem-solving and analytical capabilities, including comfort with ambiguity and ability to bring a structured approach to decision-making
Understanding of SaaS business models and enterprise marketing & sales
Excellent verbal & written communications skills with all levels of an organization

Job Responsibility

Partner directly with cross-functional leaders across marketing, sales, product, analytics and finance teams to drive cohesive strategies that ensure a seamless end-to-end customer experience across products, solutions and markets
Work at the intersection of customer-facing and product teams to create the “art of the possible” narrative for Atlassian’s customers seeking to unleash the power of their teams
Create improvements in business operations, as the GTM team continues to refine Atlassian’s innovative business model by leveraging Atlassian’s industry-leading flywheel model to hyper-scale enterprise growth

What we offer

health and wellbeing resources
paid volunteer days

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Enterprise Deal Operations Team Lead, Scaled Deal Support

This is a remote position requiring location in the Philippines. The role focuse...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

BS/BA in Business, Finance/Accounting, Economics, or a related discipline
Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
At least one year in a people management role in an operations function
Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
Must have a working knowledge of Confluence and sales service desk tools
Customer service background and experience balancing many support requests simultaneously
Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.

Job Responsibility

Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
Expertly voice your opinion to make things better and seek feedback
Support customers with billing, invoicing, and licensing questions and handle customer escalations
Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.

What we offer

Health coverage
Paid volunteer days
Wellness resources.

Fulltime

Business and Customer Operations Lead

Blockchain

Location:
Ghana

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 06, 2025

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