Business Analytics Lead Analyst, Citi

Citi

Location:
United States, New York

Category:
Finance

Contract Type:
Not provided

Salary:

147200.00 - 192679.00 USD / Year

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Job Description:

Citigroup Global Markets Inc. seeks a Voice of Client Program – Business Analytics Lead Analyst for its New York, NY location.

Job Responsibility:

Coordinate with technology partners to enhance the Voice of Client (VOC) process and platform
Closely collaborate with the technology team on maintenance and new enhancement items on the VOC portals
Provide support for the generation of the quarterly service tracker reports
Coordinate with different business groups to understand their needs and incorporate their feedback to conduct more reliable and efficient VOC survey and reporting portals
Work with other team members to prepare data and quantitative analysis of the VOC results
Support the team using data to provide strategic recommendations
Assist with reviewing annual reports and entitlement logic testing
Provide analytical support for VOC data, including analyzing data for insights and recommendations
Assess the risk matters in VOC process and implement controls to strengthen risk management framework, and ensure day-to-day operations align with industry standards and regulatory requirements
Conduct client feedback survey program(s) from end to end including questionnaire design, respondent selection for pre-fielding, data set up for fielding, reporting and analysis
Support the setup of new data feeds and new automation processes
Collaborate with business groups to collect data and provide insights
Act as business liaison to understand data or process needs and address any requests or issues
Coordinate and prepare client list to ensure the data integrity and successful launch
Provide analytical support for strategic projects that drive insights and actions within the business

Requirements:

Master’s degree, or foreign equivalent, in Finance, Applied Analytics, Business Administration, Economics, or a related field
two (2) years of experience in the job offered or in a related quantitative occupation conducting project planning and analysis within the financial services industry
Assessing software development life cycle, and using scrum and agile methodology to handle technical testing for digital platform enhancements
Using JIRA to review project management and facilitate workflow
Utilizing SQL and Python to perform data analysis and effectively communicate quantitative-backed insights at senior management level
Using data visualization tools such as Tableau or QlikView to create summary dashboard to facilitate business decision making and provide analytical insights
Creating process flows, database diagrams, and risk and control roadmap using Microsoft Visio

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
April 24, 2025

Expiration:
June 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Analytics Lead Analyst

Citi

Location:United States, New York

Category:Finance

Contract Type:Not provided