Business Analyst

• Analyse marketing and guest performance data to uncover trends, behaviours and triggers that influence decision-making and loyalty
• Translate qualitative and quantitative insights into visually impactful reports that guide campaigns, enhance the guest experience, and strengthen loyalty
• Build and maintain BI dashboards, guest analytics and performance reports, ensuring complex data is clear, actionable, and compliant with governance standards
• Contribute to projects and initiatives that optimise commercial outcomes across the business
• Support business partnership reviews and develop business cases to inform strategic guest initiatives
• Drive continuous improvement of guest data systems and platforms, ensuring insights are timely, accurate and practical
• Collaborate across teams to deliver cross-functional projects and measurable business impact

• 3–5 years’ experience in commercial or business analytics
• Strong analytical capability with a commercial mindset
• Advanced Excel skills and experience working with large datasets
• Experience with SAP, BI tools and CRM systems
• Excellent stakeholder engagement and communication skills
• Strong planning and organisational skills, with the ability to manage competing priorities
• Relevant tertiary qualifications in business, commerce or analytics

Experience in hospitality, tourism or aviation is preferred but not essential

• 25% staff discount across 90+ Merivale venues
• Exclusive monthly perks, staff-only rewards and events
• Merivale Staff Cellar – access to premium wines at staff pricing
• Unlimited career growth with ongoing development opportunities
• Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more
• Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder
• Employee Referral Program – earn rewards for bringing great people on board
• Paid parental leave with flexible return-to-work support