Business Analyst

• Contributes to the overall daily operations within Technology Services End User Operations to provide the necessary tools to the end users of our entire corporation
• Handles assigned activities within specified periods of time, including the generation of data to report out pertinent measurements for trend analysis, growth metrics and/or process enhancement opportunities
• Manages the end to end life cycle management for end users to supply the necessary assets and services to sustain resilience and productivity
• This may include purchase orders, processing of invoices, data gathering, dashboard reporting, sourcing collaboration, and financial acumen for budgetary and procurement protocols
• Manages hardware assets (computers, monitors, printers, mobile devices) and software services (data plans, software, email, and other corporate standard applications)
• Engages in verbal interactions with end users and team members to maintain open communication, and knowledge sharing for successful end-results and customer satisfaction

• Bachelor’s degree in business management, economics, finance, accounting or relevant field required (OR equivalent work experience)
• 2-4 years experience required in operational services, and/or asset management life cycle of hardware and software supporting end user support processes
• including some financial understanding of budgeting and purchasing processes
• Basic understanding of SAP components
• Capacity to acquire and execute forecasting and budgeting alignments
• Knowledge in procurement protocols to submit purchase orders and process invoices accurately
• Ability to audit data for compliancy and accuracy of records
• Has basic knowledge of mobile devices and the offered services
• Possesses basic understanding of enterprise network infrastructure
• Basic knowledge of computer technology
• Understands the operational requirements for asset management
• Clear understanding of operational and governance processes and policies
• Familiar with requirements for asset inventory capacities and control
• Utilizes databases to generate reporting and has understanding of the data
• Creation of excel reporting and/or dashboards
• Support, maintain, and report time tracking
• Proficient in utilizing ServiceNow for ticketing, asset management and report generation
• Develop and contribute to various metrics for trend measurements to improve operational efficiencies
• Comprehends life cycle processes for optimization of of corporate-standard assets
• Some proficiency in software asset management licensing and entilements
• Familiar with licensing types and packaging of software
• Facilitates periodic meetings with internal teams or strategic partners as needed
• Observes compliancy and adherence to SLA’s and other performance metrics
• Recognizes and integrates genuine customer service practices in daily activities
• Adheres to security protocols
• Understands the importance of physical safety
• Cognizant of cybersecurity risks to our environment and the preventative measures to take
• Benchmarking and process improvement to enhance end user services
• Recognizes the value of managed asset operations through standardization and strategic goals.
• Proficient in written and verbal communications
• Understands requirements for Agile methodology for supporting operating platforms
• Provides consultation to end users as needed
• Technologically intimate with IT industry trends and directions
• Proficient in O365
• including ‘Cloud’ services with exposure to MS Teams for chat, sharing and other featured capabilities
• Knowledge of corporate policies and guidelines (Financial, Accounting, Purchasing & Logistics, etc.)
• Supportive and involved in Emergency Operations events
• Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently and manage one’s time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications, such as Microsoft Word and Excel

Enterprise Application experience a plus

• Great Benefits Available
• subsidized health, vision, and dental plans
• paid sick leave
• retirement plans with a match