Business Analyst Job at NTT DATA (Singapore)

Business Analyst

NTT DATA

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Business Analyst role at NTT DATA involves analyzing complex business requirements within public sector regulations and facilitating stakeholder engagement. Candidates should have a strong understanding of public sector service delivery models and experience in requirement gathering and documentation. A bachelor's degree in a related field is required, along with ITIL certification. The position is on-site in Singapore.

Job Responsibility:

Act as the primary liaison between business stakeholders, policy owners, and technical teams
Analyze and interpret complex business requirements within the context of public sector regulations, policies, and service delivery frameworks
Apply structured methodologies to gather, validate, and document business and functional requirements
Ensure solutions align with: Enterprise architecture standards, Government security policies, Compliance and audit requirements, Public sector governance frameworks
Facilitate workshops with diverse stakeholder groups including: Operations teams, Policy owners, IT and infrastructure teams, Vendors and system integrators
Identify operational gaps and document: Business process flows, Functional specifications, User stories and use cases, Test cases and validation criteria, User manuals and training materials
Support UAT coordination and traceability of requirements through to implementation
Ensure proper documentation and adherence to Change Management and Release Management processes
Proactively escalate risks, policy conflicts, or cross-agency dependencies
Take ownership of assigned deliverables while operating within public sector governance structures
Support service transition and operational readiness activities

Requirements:

Bachelor’s degree in business, Information Technology, Public Administration, or related discipline
ITIL certification required or strongly preferred
Professional in Business Analysis (IIBA) certification preferred
Project Management certification (PMP / PRINCE2) advantageous
Relevant government security clearance (if applicable)
Extensive experience as a Business Analyst within: Public sector, Government-linked organizations, Highly regulated environments
Proven experience in: Requirement gathering and validation, Process re-engineering, Policy-to-system translation, Multi-stakeholder environments
Experience supporting large-scale digital transformation or modernization initiatives
Experience working within Systems Integrator or service provider environments supporting government agencies
Strong understanding of public sector service delivery models and governance environments
Familiarity with regulatory and compliance requirements in government environments
Strong stakeholder engagement skills across multi-tiered government structures
Ability to translate policy-driven requirements into structured system specifications
Experience working within: Change Management frameworks, ITIL-based service environments, Risk and compliance frameworks
Excellent documentation skills with audit traceability awareness
Advanced process mapping skills (BPMN / Visio)
Strong analytical capability to manage complexity and competing priorities
High attention to detail and ability to operate within structured governance processes
Strong written and verbal communication suitable for senior public sector stakeholders

Nice to have:

Technical Knowledge (Advantageous): Experience with government-standard systems such as: ServiceNow, SAP, SharePoint, Enterprise Document Management Systems, Case Management Platforms
Familiarity with public cloud platforms and hybrid architectures
Working knowledge of ITIL and service integrator environments
Understanding of cybersecurity and data protection requirements in public sector settings

Additional Information:

Job Posted:
March 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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