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We are seeking a Business Analyst to support the end‑to‑end analysis, definition, and documentation of requirements for the development and continuous improvement of software products within the Software Infrastructure area. The individual will collaborate closely with Product Managers and technical stakeholders to ensure the delivery of high‑quality business requirements, contributing directly to enhanced service performance and increased satisfaction for business clients. This role also supports the development and refinement of software tools and may undertake basic software development or update activities.
Job Responsibility:
Collect and formalise business requirements for new or enhanced software systems
Validate and refine requirements through collaboration with cross‑functional teams involved in software and business product development
Contribute to the creation and alignment of technical and functional specifications, maintaining continuous communication with implementation stakeholders (e.g., Project Managers, Scrum Masters, Service Designers, Solution Architects)
Analyse, plan, and monitor implementation activities in alignment with the agreed traceability matrix
Ensure qualitative, timely delivery of business requirements across both Agile and Waterfall methodologies, supporting increased customer satisfaction
Coordinate traceability and dependencies throughout project execution, proactively identifying risks and supporting mitigation
Analyse data produced by software applications and define relevant processes
Facilitate training sessions and workshops with impacted teams following system launches or modifications
Requirements:
Experience in telecommunications or Shared Service Centres is beneficial
Experience in New Product Development
Knowledge of IT methodologies or process models such as ITIL is an advantage
Fluent English (minimum B1)
Strong communication skills and adaptability
Understanding of Agile and Waterfall frameworks, including SAFe
Familiarity with ARIS, Business Process Framework, ITIL, ISEB, Jira, Jama, and Confluence
What we offer:
Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
Special Paternal Program - 4 months of paid paternity leave