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We are looking for an experienced Business Analyst with expertise in Right Angle and ETRM systems to join our team in Houston, Texas. The ideal candidate will play a key role in analyzing business processes and facilitating efficient solutions in the energy and natural resources sector. This position requires strong analytical skills, excellent communication abilities, and a collaborative approach to problem-solving.
Job Responsibility:
Conduct detailed business analysis to identify system requirements and areas for improvement
Collaborate with cross-functional teams to gather and document business needs
Review and analyze documentation to ensure accuracy and alignment with project goals
Facilitate Agile Scrum meetings to drive project progress and ensure team alignment
Perform gap analysis to identify discrepancies between current and desired business processes
Provide insights and recommendations to enhance system functionalities and improve efficiency
Act as a liaison between technical teams and stakeholders to ensure seamless communication
Support call center operations by analyzing customer service workflows and identifying optimization opportunities
Prepare comprehensive reports and presentations to communicate findings effectively
Monitor project milestones and ensure timely delivery of solutions
Requirements:
Proven experience in business analysis within the energy or natural resources industry
Familiarity with Right Angle software and ETRM systems
Strong understanding of Agile Scrum methodologies and principles
Excellent analytical skills with the ability to perform gap analysis effectively
Exceptional communication and interpersonal skills
Proficiency in reviewing and interpreting technical documentation
Experience in call center customer service processes is preferred
Bachelor's degree in Business, Information Systems, or a related field