Business Analyst Jobs

Ocean Blue Solutions

Location:
United States, Harrisburg

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The contractor’s primary responsibilities will be to manage specific components and/or initiatives that support OCYF IT systems and users. While this contractor will be playing a significant role in the support of subject matter experts for the future Child Welfare Case Management (CW CM) System, this contractor will also in the help the Systems Section within the Systems and Data Management Division to manage functionality of IT systems which are currently overseen by this unit, and are anticipated to become part of the future CW CM solution. This includes but is not limited to, the Chile Welfare Information System (CWIS), the data collection system utilized for providing data for the Federal Adoption and Foster Care Reporting System (AFCARS) requirements, and the Title IV-E QA Invoicing System. The contractor is responsible for supporting subject matter experts in development user requirements, reviewing project deliverable and performing user acceptance testing as it pertains to legacy systems and the future CW CM system, as a thorough understanding of the current IT systems that will be replaced by CW CM will be essential to the success of the CW CM effort.

Job Responsibility:

Plan, organize, prioritize, and manage multiple initiatives across the OCYF project team
Manages submission and tracking of system defects and change requests related to assigned system components
Manages processes and timelines in a manner necessary to meet program office specifications, and/or state or federal compliance requirements
Provides regular status reports for projects and/or tasks as assigned
Manages work associated with addressing data quality needs identified by the program office, federal compliance needs, and/or those identified within the CCWIS data quality plan
Reviews user requirements/user stories and functional specifications for system development, enhancements or configuration and supports associated system user acceptance testing, deployment, problem resolution, and end-user support activities
Responsible for compliance with standards and procedures specific to assigned initiatives
Manage and track progress against the project schedule and scope
Anticipate issues and proactively address them. Identify and track issues, and report issues using the appropriate chain of command
Build and maintain relationships with key stakeholders and customer representatives
Provide support to business operations and end users for OCYF and/or DHS software applications regarding business operations and technical issue evaluations and resolutions
Investigates and resolves business operational and software issues identified and reported by users
Communicate effectively with customers and software / hardware suppliers supporting the commonwealth as appropriate
Establishes and maintains effective working relationships with the network of county children and youth agencies, other Department staff, and other contractors
Uses Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for documentation and communication purposes. Uses Team Foundation Server (TFS), Microsoft Azure (projects currently managed using TFS are anticipated to be migrated to Azure in the near future), and Microsoft Test Manager (MTM)
Conducts meetings and/or follow-up sessions with stakeholders as needed in order to gain necessary detailed understanding of relevant business processes
Assists the Data Management Section of the SDMU as needed with tasks relevant to the CW CM initiative
Able to use the Commonwealth Service Now incident reporting system for incident and request tracking and processing
Able to lead/facilitate meetings or workgroups in-person and/or virtually as assigned
Able to develop and facilitate presentations in-person and/or virtually as assigned
Able to develop responses to public/media/stakeholder/federal inquiries as assigned
Able to work in a team environment
Travels as needed

Requirements:

7 years’ experience in developing business, functional and user requirements for IT systems
7 years’ knowledge of business analysis process, principles, practices, and techniques
Knowledge of software development lifecycle with focus on the user requirements and UAT
Contractor must have excellent written and verbal communication skills
Contractor must demonstrate good interpersonal skills and the ability to work with diverse user groups
Contractor must be fluent in English and be able to be clearly understood over the phone
Ability to establish and maintain effective working relationships

Nice to have:

2 years’ experience performing similar work in the Child Welfare or other Human Services Field
IIBA certification

What we offer:

DHS shall provide office space within the SDMU office at the Harrisburg Uptown Building, Harrisburg PA 17110
DHS will supply all necessary hardware, software, network connection, phone and fax for daily use as needed to complete assigned work items

Additional Information:

Job Posted:
December 10, 2025

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Business Analyst