Business Analyst

• Collaborate with front-end teams to ensure APIs and services meet architecture and system requirements
• Identify, document and champion improvements to business processes, systems and service/API design
• Act as a digital business partner, serving as the key interface between business areas and Digital/IT teams
• Work with stakeholders to elicit, analyse and document requirements as Epics, User Stories and Acceptance Criteria
• Analyse and document AS-IS and TO-BE business processes and operational designs
• Support Product Owners/Managers and Agile teams to refine and prioritise stories
• Challenge existing assumptions and drive optimal solutions across the business
• Manage and engage stakeholders throughout the product and project lifecycle
• Support the delivery and embedding of change across the organisation
• Contribute to wider change programmes, projects and initiatives to ensure milestones are achieved
• Produce high-quality analysis artefacts including Use Cases, Business Requirements Documents and Functional Specifications
• Facilitate workshops, interviews, observations and other analysis techniques
• Identify, document and champion process and system improvements
• Share best practice and promote strong business analysis capability across the organisation

• Experience with APIs, integrations or service-led development is highly desirable
• Strong background in requirements gathering, process mapping and business analysis techniques
• Experience working in an Agile/Scrum environment
• Hands-on experience defining Epics, User Stories and Acceptance Criteria (including Gherkin)
• Experience mapping AS-IS and TO-BE processes using standards such as BPMN
• Experience producing Use Cases, Business Requirements and Functional Specifications
• Confident stakeholder management at all levels
• Strong analytical skills with the ability to see both detail and the bigger picture
• Excellent written and verbal communication skills
• Experience using tools such as JIRA (or similar) and MS Visio
• Retail sector experience would be desirable

Retail sector experience

• Competitive starting salary plus uncapped commission
• 32 days holiday inclusive of bank holidays which rises with service, plus the option to purchase up to 5 more days each calendar year
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24-hour access to our Employee Assistance Programme
• Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards
• A fully funded level 4 accreditation with the Institute of Sales Professionals