Business Analyst Job at NTT DATA (Ha Noi)

Business Analyst

NTT DATA

Location:
Vietnam , Ha Noi

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Business Analyst is a seasoned subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization. This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

Job Responsibility:

Acts as a bridge between the business problems and the technology solutions
Analyzes, transforms and ultimately resolves the business problems with the help of technology
Works with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change
Delivers business projects in line with sponsor requirements and enterprise architecture
Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment
Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training
Assists with the resolution of issues pertaining to the service
Adheres to and follows the relevant development and support processes
Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues
Takes responsibility for delivery of project elements with minimal supervision
Performs any other related task as required

Requirements:

Bachelor’s degree or equivalent in Business or Information Technology or a related field
Professional in Business Analysis certification is preferred
Project management certification would be advantageous
IIBA Membership required
Relevant technology certification(s) required, such as ITIL
Fluent in English, with the ability to communicate effectively in both written and verbal forms in a professional business environment
Seasoned experience as a Business Analyst gained within a technology services environment
Seasoned experience as a system administrator or developer would be advantageous
Seasoned experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
Seasoned experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems
Seasoned understanding of business practices and processes
Excellent team player who displays good client service orientation with well-developed administrative and organization skills
Seasoned expertise in specific systems, processes and technologies that they will be required to analyze
Meticulous attention to detail whilst working under pressure
Excellent verbal and written communication skills
Seasoned process mapping technology knowledge
Ability to build rapport and engage effectively with a variety of stakeholders
Seasoned knowledge of project management methodology
Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
Seasoned working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
Seasoned understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator

Nice to have:

Seasoned experience as a system administrator or developer would be advantageous
Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

NTT DATA - All Job Offers

Job Link Share:

Business Analyst

NTT DATA

Location:
Vietnam , Ha Noi

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Business Analyst

Business Analyst, Business Process Optimization, Indirect Procurement

Senior Business Analyst

JDE Business Analyst

IT Business Analyst