Business Analyst, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Global Change Delivery (GCD) Business Analysts are responsible for Requirements Management, Design, Change Management, and Implementation Management. They work collaboratively with delivery partners, gather and translate requirements, lead change planning, and design interventions. They manage implementation activities, develop business cases, and contribute to programme and project resourcing.

Job Responsibility:

Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise
Gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts
Shape business requirements and solution designs
Identify and define issues or problems
Devise solution options and translate complex information in clear, meaningful ways
Manage a mix of business, operations and technology-focused projects
Define requirements management processes and designs based on business requirements
Conduct financial skills to develop business cases
Manage the change implementation activities including readiness, pilots, and implementation
Reengineer processes and provide detailed guidance on design
Support programme management with impact assessment for change requests.

Requirements:

Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients
Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery
Outstanding understanding of HSBC Group structures, processes and objectives
Very strong knowledge of the external environment –regulatory, political, competitors etc.
Basic Business reengineering knowledge
Business analysis, requirements gathering and design techniques
Change management and implementation management techniques and approaches.

Nice to have:

Proven track record as an outstanding analyst, consultant and/or project manager
Overall financial services industry knowledge with specific functional expertise
Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
Exposure to business case development and a sound understanding of how design enablers underpin business benefits
Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc)
Effective communication, inter-personal and negotiating skills
Excellent decision making and problem-solving ability
Sound judgmental skills to identify and resolve problems
Experience of managing resources using appropriate communication, delegation and planning skills
Ability to motivate and lead people, employing appropriate management styles
Proven ability to work across regions whilst maintaining a global perspective
Proven ability to work with senior stakeholders and business sponsor.

Additional Information:

Job Posted:
September 03, 2025

Expiration:
October 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Analyst