Business Analyst, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is seeking an experienced Business Analyst to join its Global Change Delivery team. The role involves collaboration with delivery partners and subject matter experts in gathering and translating requirements into actionable solutions, designing change initiatives, and managing implementation processes. The Business Analyst will bring their expertise in business transformation frameworks, business reengineering, and change management techniques to deliver strategic solutions while addressing risks and fostering operational performance.

Job Responsibility:

Requirements Management, Design, Change Management and Implementation Management
Gathering, translating and clarifying requirements and defining design options
Supporting Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs
Designing and delivering change interventions (e.g., communications, training, support, organisation alignment)
Tracking and taking actions on change readiness, adoption, and feedback
Managing implementation readiness and managing the early stages of implementation (e.g. pilot)
Analysing and re-engineering business processes
Managing requirements traceability through design and delivery
Utilising financial skills to develop a high-level business case
Managing change implementation activities, including business readiness assessment and implementation pilot
Supporting programme management with impact assessment for change requests on design, scope, time, budget or effort
Supporting project or programme resourcing activities
Allocating tasks and objectives to other analysts on a project or programme
Acting as a role model to create and maintain a collaborative team environment.

Requirements:

Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients
Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery
Outstanding understanding of HSBC Group structures, processes and objectives
Very strong knowledge of the external environment – regulatory, political, competitors etc.
Basic Business reengineering knowledge
Business analysis, requirements gathering and design techniques
Change management and implementation management techniques and approaches.

Nice to have:

Proven track record as an outstanding analyst, consultant and/or project manager
Overall financial services industry knowledge with specific functional expertise
Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
Exposure to business case development and a sound understanding of how design enablers underpin business benefits
Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc)
Effective communication, inter-personal and negotiating skills
Excellent decision making and problem-solving ability
Sound judgmental skills to identify and resolve problems
Experience of managing resources using appropriate communication, delegation and planning skills
Ability to motivate and lead people, employing appropriate management styles
Proven ability to work across regions whilst maintaining a global perspective
Proven ability to work with senior stakeholders and business sponsor.

Additional Information:

Job Posted:
April 30, 2025

Expiration:
May 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Analyst