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Speak to managers to learn what their business needs are
Write down what the business does and how
Analyse your findings to suggest changes and improvements
Explain the possible effects of changes, such as the costs, benefits and risks
Agree the best way to make changes
Organize testing and quality checks
Support staff making changes
Communicate with internal colleagues to understand the needs of departments and the organisation as a whole
Work with external stakeholders to understand and investigate feedback into the service, function, or product provided
Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes
Consider opportunities and potential risks attached to suggestions you make
Identify the processes and information technology required to introduce your recommendations
Gain agreement, usually from senior management, of the best method of introducing your recommendations to the business
Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern
Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary
Support staff and teams in making your recommended changes, including helping to resolve any issues
Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation
Requirements:
Bachelors degree in Business Administration, Management or a related field
Strong analytical skills and problem solving skills to assess complex business challenges
Proficiency in business analysis tools, Microsoft Office and project management tools
proficient in producing clear and concise documentation, including user stories, process flows and business requirements
Ability to act as a liaison between units and IT teams, ensuring effective communication and understanding