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Our client is seeking a Business Analyst to support and improve critical business systems for their team in Livonia, Michigan. This role partners with stakeholders across the organization to translate operational needs into effective system solutions, strengthen process performance, and help ensure reliable day-to-day application support. The ideal candidate brings strong analytical ability, hands-on business systems experience, and the communication skills needed to guide users, vendors, and project teams through enhancements and issue resolution.
Job Responsibility:
Act as the primary internal ERP resource, providing functional expertise and day-to-day guidance on system capabilities and usage
Lead business systems integration activities related to newly acquired operations, coordinating requirements, workflows, and implementation efforts across teams
Partner with stakeholders to identify business needs, document requirements, and translate them into practical system configurations and process improvements
Evaluate existing workflows, refine system processes, and support the design and maintenance of efficient, scalable business operations
Safeguard system reliability and data integrity by monitoring performance, investigating issues, and driving timely resolution of defects or disruptions
Support software updates, patches, and ongoing maintenance while helping plan and execute testing activities such as user acceptance, performance, usability, and security validation
Gather feedback from end users, troubleshoot functional concerns, and deliver high-quality support to improve system adoption and effectiveness
Work closely with cross-functional teams and external vendors to implement enhancements, address bugs, and recommend solutions that align with business goals
Create and maintain documentation for integrations, configuration changes, incidents, and operating procedures, and provide training sessions or demonstrations for users
Contribute to larger initiatives by managing assigned project work, tracking deliverables, and applying accessibility, compliance, and security standards in system-related activities
Requirements:
Bachelor’s degree in business, computer science, or a related field
At least 3 years of experience as a business systems analyst within a manufacturing environment
Background in system administration, implementation, integration, and optimization of business applications
Experience leading project activities, managing timelines, and delivering assigned milestones
Strong analytical, diagnostic, and problem-solving skills with the ability to make sound, fact-based decisions
Effective written and verbal communication skills, with the ability to collaborate across business and technical teams
Experience with Acumatica is preferred
Exposure to distribution and/or manufacturing operations is preferred
Nice to have:
Experience with Acumatica
Exposure to distribution and/or manufacturing operations
What we offer:
Medical, vision, dental, and life and disability insurance