Business Analyst

• Conduct structured discovery sessions with department heads, managers, and leadership to uncover root operational constraints
• Analyze workflows end-to-end to identify friction points, redundancies, and system gaps
• Differentiate between symptoms and core structural issues before proposing solutions
• Map current-state vs. future-state processes with scalability in mind
• Evaluate how each department’s systems impact cross-functional efficiency
• Proactively surface risks, bottlenecks, and inefficiencies before they escalate
• Act as a thought partner to leadership in shaping tech-enabled business strategy
• Translate business challenges into structured project charters, BRDs, and technical requirement documents
• Break down complex initiatives into actionable phases, milestones, and deliverables
• Define measurable success criteria and KPIs for every project
• Collaborate closely with IT to validate feasibility, technical trade-offs, and resource allocation
• Guide sprint planning and ensure alignment between business intent and technical execution
• Oversee project timelines, dependencies, and stakeholder communications
• Facilitate UAT processes, collect structured feedback, and ensure final solutions meet operational objectives
• Drive post-launch audits to evaluate impact and optimization opportunities
• Leverage Amazon expertise to identify automation opportunities in account management, PPC, reporting, content, and client operations
• Improve internal dashboards, CRMs, reporting systems, and cross-platform integrations
• Analyze data flows between Amazon, internal tools, and external systems
• Recommend scalable automation, AI integrations, and efficiency frameworks
• Continuously audit internal systems to ensure they evolve with company growth
• Audit repetitive, manual, or high-friction workflows across departments
• Design automation frameworks that reduce labor hours and error rates
• Identify opportunities to leverage AI tools for reporting, QA, content analysis, forecasting, and decision support
• Develop scalable SOPs tied to system enhancements
• Evaluate new tools and technologies for potential adoption
• Balance build-vs-buy decisions for new system implementations
• Create internal efficiency models that increase output without increasing headcount
• Act as the primary liaison between non-technical stakeholders and IT
• Communicate complex technical concepts in clear business language
• Drive alignment between leadership, operations, and technical teams
• Support change management and training during system rollouts

• 4+ years experience in Business Analysis, Systems Strategy, Operations Strategy, or similar high-impact role
• Strong working knowledge of Amazon Seller Central and/or Vendor Central operations
• Proven experience leading cross-functional IT initiatives from discovery to launch
• Strong technical literacy (APIs, automation tools, CRM systems, system integrations)
• Experience working directly with developers and technical teams
• Strong documentation and process-mapping skills
• Excellent executive-level communication and stakeholder management skills
• Strategic thinker with the ability to balance short-term fixes with long-term scalability
• Computer engineering/science background or equivalent experience
• A computer with dual monitor setup is required
• Computer with at least 8GB of RAM
• Must have at least 25 MBPS internet speed

Amazon account management, listing optimization, and PPC experience is a strong asset

• Competitive salary base
• Permanent work-from-home setup
• Unlimited FREE access to MAG School courses and SOP Library
• Opportunities for professional development and career advancement