Business Analyst

• Collaborate with business leaders to identify technology needs and implement solutions that enhance efficiency and service quality
• Develop comprehensive technology reports and maintain detailed project documentation, including user stories and process maps
• Serve as the primary administrator for technology applications, managing user activations and group settings
• Act as the main point of contact for Microsoft tenant environment administration and coordinate vendor-driven technical updates
• Design and deliver training sessions and user guides to promote adoption of new systems and tools
• Draft and distribute formal communications regarding technology updates, addressing inquiries and escalating issues as needed
• Support vendor management activities, including coordinating with external providers like Apple and mobile carriers
• Participate in evaluating technology solutions and managing requests for proposals (RFPs)
• Facilitate integration between applications and identity providers to ensure seamless functionality
• Assist in the implementation of SaaS solutions and reporting tools such as Power BI and SharePoint

• Bachelor's degree in a relevant field
• Minimum of 3 years of experience in corporate technology roles
• Familiarity with SaaS applications, Power BI, and SharePoint
• Knowledge of 365 administration is highly desirable
• Proven expertise in business analysis and Agile Scrum methodologies
• Strong proficiency in Office 365 and SQL
• Excellent communication and organizational skills

Healthcare industry experience

• medical, vision, dental, and life and disability insurance
• company 401(k) plan