Business Analyst Job at Wales & West Housing (Cardiff)

Business Analyst

Wales & West Housing

Location:
United Kingdom , Cardiff

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

40718.00 - 45355.00 GBP / Year

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Job Description:

We are looking for a Business Analyst with a demonstrable track record of managing and delivering change and delivering IT and technology solution. As part of our busy team, you will be joining our Technology and Data Directorate working with stakeholders at all levels to understand business needs, identify inefficiencies, and design solutions that deliver real value to our residents and teams. This is a key role in helping us improve the quality, availability, and accessibility of information across the organisation.

Job Responsibility:

Undertake full evaluation and analysis of business processes and systems
Identify where existing constraints or inefficiencies exist, and proactively design and recommend solutions that deliver meaningful improvements
Gain a deep understanding of how systems and processes connect and overlap, identifying areas of waste and hand-offs, and helping to redefine workflows that support better service delivery to our residents
Produce clear, high-quality documentation
Contribute to change management efforts
Collaborate with internal teams and external suppliers to explore and understand technical capabilities and constraints
Build positive relationships across the organisation and beyond, adapting your approach to suit different audiences
Provide a high quality, friendly, and customer-orientated service, always demonstrating empathy, professionalism, and a commitment to continuous improvement

Requirements:

Proven experience of undertaking the responsibilities of a Business Analyst
A strong customer-focused and empathetic approach to working with people
The ability to work independently and collaboratively within a team, managing your workload effectively and making sound decisions to meet challenging deadlines
Excellent communication skills, with the self-awareness to tailor your approach to different audiences
A solid understanding of software development and a proven ability to define system and software solutions
Experience working with stakeholders and operational staff to gather requirements, develop strategy, and translate needs into actionable outcomes
Strong analytical skills with the ability to create designs and specifications based on requirements
Experience in documenting business processes, wireframes, user stories, and specifying requirements using a variety of methods
A track record of managing and delivering change within an organisation, supported by clear and concise documentation and recommendations
Knowledge of Microsoft enterprise solutions, particularly Dynamics, SharePoint, and Workflow software, along with specialist knowledge of hardware and software used across common platforms including Azure DevOps and Visio

What we offer:

Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover
25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more
9 Bank Holidays per annum, including an extra day at Christmas
Opportunities to develop and grow
Regular feedback, training and support from your manager and team
Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit
A permanent contract ensuring job security

Additional Information:

Job Posted:
March 01, 2026

Expiration:
March 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Wales & West Housing - All Job Offers

Job Link Share:

Business Analyst

Wales & West Housing

Location:
United Kingdom , Cardiff

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

Expiration:
March 19, 2026

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