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Robert Half Logo Robert Half · IT - Administration

Business Analyst

United States, Houston · Job Posted April 23, 2026
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Job Description

We are looking for a skilled Business Analyst to join our team in Houston, Texas. In this long-term contract role, you will play a pivotal part in analyzing business needs, improving processes, and bridging the gap between stakeholders and technical teams. This is an excellent opportunity to contribute to high-impact projects within the energy and natural resources sector.

Job Responsibility

  • Conduct thorough business analysis to identify needs, define requirements, and recommend effective solutions
  • Collaborate with stakeholders to gather, document, and validate business and functional requirements
  • Review and analyze customer service processes within call center environments to identify opportunities for improvement
  • Facilitate Agile Scrum ceremonies and contribute to the development of user stories and acceptance criteria
  • Perform gap analyses to evaluate current processes against desired outcomes and recommend actionable improvements
  • Create detailed documentation, including process flows, functional specifications, and business case reports
  • Act as a liaison between business units and technical teams to ensure alignment on project goals and deliverables
  • Provide insights and recommendations based on data analysis to inform decision-making
  • Support testing efforts by validating requirements and ensuring deliverables meet business needs
  • Continuously monitor and assess project progress to ensure alignment with objectives

Requirements

  • Proven experience in business analysis, including gathering and documenting requirements
  • Familiarity with call center customer service processes and operations
  • Strong ability to review and analyze documentation for accuracy and completeness
  • Hands-on experience with Agile Scrum methodologies, including facilitating ceremonies
  • Expertise in conducting gap analyses to identify areas for improvement
  • Excellent communication and interpersonal skills to work effectively with diverse teams
  • Proficiency in creating detailed business and technical documentation
  • Strong analytical and problem-solving abilities to address complex business challenges

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
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