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Business Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Tucson

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a Business Analyst to support operational improvement efforts and strengthen service delivery in Tucson, Arizona. This role partners with stakeholders to evaluate workflows, clarify business needs, and turn findings into practical recommendations. The ideal candidate brings a strong analytical mindset, experience working in customer service environments, and the ability to contribute effectively within Agile teams.

Job Responsibility:

  • Assess current business processes and identify opportunities to improve efficiency, service quality, and overall performance
  • Gather input from stakeholders to define business needs, document objectives, and translate priorities into clear functional guidance
  • Review operational documents and business records to verify accuracy, consistency, and alignment with established requirements
  • Perform gap analysis to compare existing workflows with desired outcomes and recommend actionable solutions
  • Collaborate with cross-functional teams in an Agile Scrum environment to support planning, refinement, and delivery activities
  • Analyze call center operations and customer service trends to uncover issues, support decision-making, and enhance the client experience
  • Prepare organized reports, process documentation, and summaries that communicate findings and recommendations to business partners

Requirements:

  • Experience in business analysis with the ability to evaluate processes and define business needs clearly
  • Background supporting call center or customer service operations in a detail-focused environment
  • Strong document review skills with attention to detail and accuracy
  • Working knowledge of Agile Scrum practices and participation in team-based delivery models
  • Ability to conduct gap analysis and develop practical recommendations based on findings
  • Effective communication skills for working with stakeholders, documenting requirements, and presenting insights
  • Strong analytical and problem-solving abilities with a focus on continuous improvement
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 13, 2026

Work Type:
On-site work
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