Business Analyst

• Conduct discovery calls with clients to understand their business needs, pain points, and objectives
• Translate client ideas into functional and technical requirements
• Research existing systems, competitors, and user flows to identify process gaps
• Prioritize requirements and maintain clarity between must-haves and nice-to-haves
• Create detailed project documentation: Business Requirement Documents (BRD), Functional Specification Documents (FSD), User Stories & Acceptance Criteria, Workflow Diagrams, Use Cases, and Process Maps
• Maintain up-to-date documentation in shared tools like Notion, Confluence, or Google Workspace
• Ensure the development team fully understands the “why” and “what” behind every feature
• Act as the bridge between client and internal teams
• Explain technical details to non-technical clients clearly
• Gather feedback from developers, testers, and designers — and translate it into client updates
• Ensure requirements are implemented correctly and verified during testing
• Manage multiple client accounts, track deliverables, and ensure consistent communication
• Maintain project dashboards, progress reports, and change logs
• Identify and escalate potential project risks early
• Ensure smooth client experience through proactive updates and professional communication
• Build and maintain Standard Operating Procedures (SOPs) for recurring workflows
• Identify bottlenecks in project processes and suggest improvements
• Work with the founders to optimize internal documentation and delivery structures

• Bachelor’s or Master’s Degree in Business, IT, or related field
• 1–4 years of experience as a Business Analyst (preferably in an IT company)
• Experience in writing requirement documentation and managing client communications
• Strong understanding of IT project lifecycles (especially web & mobile app projects)
• Excellent written and verbal communication skills
• Strong analytical, problem-solving, and organizational abilities
• Ability to convert client discussions into clear, structured documentation
• Ownership mindset — take full responsibility for your projects and outcomes
• High attention to detail and a love for process improvement

Familiarity with Agile / Scrum methodology is a plus

• Direct exposure to working with founders & senior delivery heads
• Opportunity to design internal SOPs and delivery frameworks
• Hands-on experience with global clients & real product lifecycles
• Growth into Client Success / Delivery Lead roles based on performance