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Business Analyst

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NTT DATA

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Location:
Indonesia , Jakarta Selatan

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an Applications Managed Services Engineer at NTT DATA, you will play a crucial role in providing managed services to clients, ensuring the seamless operation of business-critical applications. You will leverage your technical expertise in incident management and ITIL processes to deliver exceptional client outcomes.

Job Responsibility:

  • Proactively identifying and resolving incidents related to packaged application technologies like ErP and middleware
  • Ensuring the seamless operation of business-critical applications
  • Being the go-to expert for complex technical challenges
  • Ensuring that all assigned technologies within a client's environment are configured, installed, tested, and fully operational
  • Performing necessary checks, applying monitoring tools, and responding to alerts
  • Investigating, analyzing, and logging incidents
  • Escalating to third-party vendors when needed
  • Conducting monthly reviews of incidents and service requests
  • Providing onsite technical support and field engineering services as necessary
  • Optimizing work processes and explore opportunities for automation
  • Managing and implementing projects within the technology domain
  • Executing disaster recovery functions and tests

Requirements:

  • Extensive experience in an engineering role within a medium to large ICT organization
  • In-depth knowledge of managed services and ITIL processes
  • Exceptional planning skills to manage activities and projects efficiently, taking into account changing circumstances
  • Strong communication skills, with the ability to work across different cultures and social groups
  • Active listening skills and the ability to adapt to changing circumstances
  • A client-first attitude, ensuring positive client experiences from start to finish
  • A positive outlook and the ability to work well under pressure
  • Commitment to hard work and the flexibility to work longer hours when necessary
  • A bachelor’s degree in information technology or equivalent experience
What we offer:
  • Workplace embraces diversity and inclusion
  • A place where you can grow, belong and thrive
  • Global culture that embraces diversity
  • Environment free of unfair discrimination and harassment

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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