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Business analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Houston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Business Analyst to join a team in Houston, Texas, in a contract-to-permanent position. This role is suited for someone who can translate operational needs into clear business solutions while supporting customer service-focused environments. The ideal candidate will work closely with stakeholders to evaluate processes, review documentation, and contribute within an Agile Scrum setting.

Job Responsibility:

  • Gather business needs from stakeholders and convert them into clear, actionable requirements for project teams
  • Analyze current workflows within call center and customer service operations to identify process gaps and improvement opportunities
  • Review business and technical documents for accuracy, completeness, and alignment with project objectives
  • Partner with cross-functional teams to support backlog refinement, sprint planning, and other Agile Scrum activities
  • Perform gap analysis to compare existing processes against desired outcomes and recommend practical solutions
  • Create and maintain organized documentation, including process flows, requirement summaries, and functional notes
  • Facilitate discussions between business users and delivery teams to ensure shared understanding of priorities and expectations

Requirements:

  • Proven experience in business analysis within operational or customer service-driven environments
  • Working knowledge of call center customer service processes and related business needs
  • Ability to conduct detailed document reviews and identify missing or inconsistent information
  • Familiarity with Agile Scrum practices and collaboration within iterative delivery teams
  • Strong experience performing gap analysis and translating findings into business recommendations
  • Excellent communication skills with the ability to engage stakeholders across multiple functions
  • Strong organizational skills and attention to detail when managing requirements and documentation
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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