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You will own the end-to-end requirement lifecycle for specific business capabilities. From shaping ambiguous problem statements to securing formal stakeholder sign-off, you will ensure our systems are scalable, efficient, and data-driven.
Job Responsibility:
Manage and evolve a roadmap for a defined set of capabilities (e.g., Finance, Analytics, or Agent Tooling)
Lead the creation of high-quality Product Requirement Documents, including as-is/to-be workflows, service blueprints, and functional user stories
Facilitate discovery workshops across Product, Engineering, Ops, and Finance to drive consensus and sign-off
Identify bottlenecks in the Order journey and define metrics (CSAT, FCR, Handling Time) to measure success
Support the migration from legacy systems to a centrally managed ecosystem
Requirements:
Proven track record of end-to-end requirements ownership and PRD delivery in Agile environments
Ability to translate complex business problems into structured options and clear data-backed recommendations
Strong facilitation skills with the ability to lead cross-functional alignment with minimal oversight
Proficiency with Jira, Confluence, Miro, and BPMN/process modelling tools
Nice to have:
Background in Order Management Systems (OMS), Contact Centres, or the Travel/Automotive industry