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ThreatLocker is seeking a highly motivated and detail-oriented Business Analyst (BA) to join our CRM development team. The BA will work closely with the Snr Product Manager and the CRM Development team to scope and define new features and improvements, ensuring they align with our CRM goals and end-user expectations. This role requires an understanding of business processes, excellent analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
Job Responsibility:
Work with Snr Product Manager to facilitate workshops and meetings to gather input from stakeholders and refine product requirements
Create and update documentation, including UI/UX mockups, database dictionaries, workflows, APIs, etc.
Create and maintain product roadmaps and timelines
Work with Snr Product Manager, CRM team and end-users to ensure new features are tested fully and signed off
Conduct gap analysis to identify areas for system improvements
Translate business needs into clear functional requirements and documentation
Work with cross-functional teams, including development, sales, marketing and finance to ensure new features and improvements are understood and implemented correctly
Requirements:
2+ years of experience as a Business Analyst or in a similar role
Experience working in a fast-paced tech company or cyber security company – preferred
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Experience with Agile/Scrum methodologies
Knowledge of DB SQL & API Integrations
In-depth knowledge of the Software Development Life Cycle (SDLC)
Proficiency in business analysis tools and software (e.g., JIRA, Confluence, Microsoft Office Suite)
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Certification in Business Analysis – Preferred (e.g., CBAP, PMI-PBA)
Nice to have:
Experience working in a fast-paced tech company or cyber security company – preferred
Certification in Business Analysis – Preferred (e.g., CBAP, PMI-PBA)