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NTT DATA Logo NTT DATA · IT - Administration

Business Analyst

Canada, Toronto Employment contract 89000.00 USD / Year · Job Posted May 29, 2026
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Job Description

We are currently seeking a Business Analyst to join our team in Toronto, Ontario (CA-ON), Canada (CA). Role Summary: Supports analytics and insight initiatives by working with customer and operational data, performing statistical analysis, and contributing to dashboards and performance reporting.

Job Responsibility

  • Support analysis of service data contributing to churn, AHT, and SLA improvement
  • Assist with statistical analysis and data exploration
  • Prepare dashboards and analytical summaries
  • Support root-cause analysis for repeat contacts and service issues
  • Participate in analytics-led CX improvement initiatives
  • Perform data validation and quality checks

Requirements

  • 4 years of experience in analytics, reporting, or business analysis roles
  • Bachelor's degree in Business, Analytics, Economics, or related discipline
  • Early-career exposure to service or operations analytics
  • Strong interest in data-driven decision making

What we offer

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short- and long-term disability coverage
  • Paid time off
  • Employee assistance
  • 401k program with company match
  • Additional voluntary or legally required benefits
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