Business Analyst, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Global Change Delivery (GCD) Associate Business Analysts are responsible for Requirements Management, Design, Change Management and Implementation Management. They collaborate with delivery partners and subject matter experts. The role involves gathering, translating and clarifying requirements, supporting Software Delivery, and representing the business in discussions. Responsibilities include planning change interventions, tracking feedback, and overseeing implementation readiness and deployment. Implementation activities include managing the change product and piloting solutions. GCD analysts work on reengineering projects, analyzing processes, and aligning deliverables with strategic objectives.

Job Responsibility:

Demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise
Gather requirements and agree designs across business stakeholders, resolving disagreements and conflicts
Shape business requirements and solution designs
Identify and define issues or problems and actively participate in brainstorming
Translate complex information in a structured way suitable for audience
Proactively anticipate issues and risks, mitigating them swiftly
Define requirements management processes and designs detailed business solutions
Manage change implementation activities, including business readiness assessment, pilot implementation, and tracking
Provide guidance on process design and support programme resourcing activities
Allocate tasks and objectives to other analysts on projects
Create and maintain a collaborative team environment to support development of project teams.

Requirements:

Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients
Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery
Outstanding understanding of HSBC Group structures, processes and objectives
Very strong knowledge of the external environment – regulatory, political, competitors etc.
Basic Business reengineering knowledge
Business analysis, requirements gathering and design techniques
Change management and implementation management techniques and approaches.

Nice to have:

Proven track record as an outstanding analyst, consultant and/or project manager
Overall financial services industry knowledge with specific functional expertise
Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
Exposure to business case development and a sound understanding of how design enablers underpin business benefits
Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc)
Effective communication, inter-personal and negotiating skills
Excellent decision making and problem solving ability
Sound judgmental skills to identify and resolve problems
Experience of managing resources using appropriate communication, delegation and planning skills
Ability to motivate and lead people, employing appropriate management styles
Proven ability to work across regions whilst maintaining a global perspective
Proven ability to work with senior stakeholders and business sponsor.

Additional Information:

Job Posted:
September 17, 2025

Expiration:
September 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Analyst