Business Analyst Job at Thames Water (Reading)

Business Analyst

Thames Water

Location:
United Kingdom , Reading

Category:
IT - Administration

Contract Type:
Not provided

Salary:

60000.00 GBP / Year

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Job Description:

As a Business Analyst, you will play a key role within the Digital and Transformation teams at Thames Water, supporting the delivery of business and technology change initiatives that enable the organisation to achieve its strategic objectives. Working closely with Project Managers, Product Owners, Scrum Masters, and business stakeholders, you will help ensure solutions meet business needs and align with Thames Water’s governance and delivery frameworks. You will gather, analyse, and document requirements while supporting teams to deliver outcomes that drive value across people, processes, and technology. This role contributes to Thames Water’s digital transformation by identifying opportunities for improvement, shaping solutions, and ensuring robust business analysis practices are applied throughout the project lifecycle. You will collaborate with cross-functional teams and stakeholders to support effective delivery, governance, and continuous improvement.

Job Responsibility:

Investigate and analyse business situations, identifying problems, opportunities, and root causes
Work with stakeholders to gather, analyse, and document functional and non-functional requirements
Create, refine, and manage Epics, Features, and User Stories within Azure DevOps
Facilitate backlog refinement sessions and support sprint planning activities
Collaborate with Product Owners and Scrum Masters to prioritise and maintain a healthy backlog
Ensure requirements are baselined, traceable, and managed through change control processes
Conduct feasibility assessments, including option analysis, cost/benefit evaluation, and risk analysis
Support the development of business cases aligned with organisational strategy and objectives
Build strong relationships with stakeholders and support stakeholder engagement and communication plans
Facilitate workshops to map As-Is and To-Be processes using BPMN to drive efficiency and improvement
Support user testing preparation, ensuring appropriate coverage of scenarios and acceptance criteria
Facilitate change impact assessments and support change assurance activities
Ensure alignment with Thames Water’s delivery framework and governance standards
Produce high-quality business analysis artefacts to support project milestones and decision-making

Requirements:

Experience working as a Business Analyst in a digital or technology project environment
Strong stakeholder management skills with the ability to collaborate across operational and project teams
Excellent communication and facilitation skills
Strong analytical and problem-solving abilities, including root cause analysis
Ability to work semi-independently and manage workload in a dynamic environment
Attention to detail with the ability to simplify complex concepts for stakeholders
A proactive, customer-focused mindset with a collaborative approach to delivery
Experience working as a Business Analyst across digital or IT projects
Strong understanding of Agile and Waterfall delivery methodologies
Experience using Azure DevOps (ADO) for backlog and requirements management
Experience in requirements gathering, documentation, and traceability practices
Experience in process mapping using BPMN and relevant tooling (e.g., Bizzdesign)
Experience supporting testing activities and change management processes

Nice to have:

Experience working within the water industry or other regulated environments
Experience supporting feasibility assessments and business case development
Experience working with cross-functional delivery teams in complex environments
BCS Business Analysis Diploma or equivalent certification
Product Owner, Scrum, or Agile-related certifications
Knowledge or experience of DevOps tools, practices, and delivery approaches
Experience using BPMN tools such as Bizzdesign

What we offer:

Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
Generous Pension Scheme through AON
Performance-related pay plan directly linked to company performance measures and targets
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 03, 2026

Work Type:

Hybrid work

Thames Water - All Job Offers

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