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Business Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Galveston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This Contract to permanent position offers an exciting opportunity to collaborate with both IT professionals and departmental stakeholders to enhance application systems and streamline business processes. The ideal candidate will possess strong analytical skills and the ability to bridge the gap between technical requirements and business needs.

Job Responsibility:

  • Collaborate with vendors to ensure application systems are updated with the latest patches and improvements
  • Investigate and resolve functionality issues, implementing effective remediation plans
  • Provide technical and analytical support to identify, develop, implement, and maintain software solutions tailored to departmental needs
  • Work closely with IT teams and departmental users to design, test, and maintain application systems and procedures
  • Develop and maintain training materials for applications, identifying areas for improvement and addressing weaknesses with enhanced resources
  • Create and distribute communication materials, including FAQs, tips, and updates regarding software patches and system changes
  • Assist in the development, testing, and implementation of custom reports based on user needs, translating business requirements into technical specifications
  • Analyze current business processes, documenting inefficiencies and recommending improvements
  • Participate in designing technical solutions to address departmental challenges
  • Oversee software deployment, monitoring, and maintenance to align with organizational requirements

Requirements:

  • Proven experience in business analysis, including gap analysis and documentation
  • Familiarity with call center customer service processes and workflows
  • Strong understanding of Agile Scrum methodologies
  • Skilled in reviewing and interpreting technical documents
  • Ability to effectively analyze and improve existing business processes
  • Knowledge of municipal government operations and objectives
  • Proficiency in project management principles and practices
  • Excellent communication skills to convey complex technical information to diverse audiences
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 12, 2026

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