Business Analyst, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. The Business Analyst role is part of Global Change Delivery (GCD), requiring strong business knowledge, stakeholder management, and multidisciplinary expertise to shape, deliver, and embed change. Responsibilities include requirements gathering, change management, implementation readiness, and supporting internal software delivery processes.

Job Responsibility:

Global Change Delivery (GCD) Business Analysts are responsible for Requirements Management, Design, Change Management and Implementation Management
Work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options
Support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs
Responsible for early change planning and audience analysis
Design and deliver change interventions (e.g., communications, training, support, organisation alignment)
Track and take actions on change readiness, adoption, and feedback
Manage implementation readiness
Manage the early stages of implementation (e.g. pilot)
Work closely with Process Consultants in analysing and re-engineering world class business processes
Lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.

Requirements:

Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients
Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery
Outstanding understanding of HSBC Group structures, processes and objectives
Very strong knowledge of the external environment – regulatory, political, competitors etc.
Basic Business reengineering knowledge
Business analysis, requirements gathering and design techniques
Change management and implementation management techniques and approaches.

Nice to have:

Proven track record as an outstanding analyst, consultant and/or project manager
Overall financial services industry knowledge with specific functional expertise
Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
Exposure to business case development and a sound understanding of how design enablers underpin business benefits
Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc)
Effective communication, inter-personal and negotiating skills
Excellent decision making and problem solving ability
Sound judgmental skills to identify and resolve problems
Experience of managing resources using appropriate communication, delegation and planning skills
Ability to motivate and lead people, employing appropriate management styles
Proven ability to work across regions whilst maintaining a global perspective
Proven ability to work with senior stakeholders and business sponsor.

Additional Information:

Job Posted:
April 24, 2025

Expiration:
May 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Analyst