Business Analyst, HSBC

HSBC

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join HSBC in an exciting role as a Business Analyst working on payment systems like ISO20022 and digital transformation projects.

Job Responsibility:

Articulates or translates complex information in clear, meaningful and structured way to suit audience
Acts as an expert across multiple projects or programmes simultaneously, owning capability and guiding the teams on their requirements gathering, design, change or implementation approach
Conducts one off business research and analysis tasks related to programme or project scope
Responsible for implementation management, including planning, controlling and reporting on implementation of the change ‘product’
Identifies potential risks to service or performance and deals with them proactively
Manages review processes to identify quality issues early
Uses systemic thinking and creativity in devising solution options by anticipating the issues/ risks and acts to mitigate
Handles unforeseen roadblocks swiftly and effectively
Brings structure and order to undefined problems and/or large scale problems, making them easier to address
Evaluates relative costs, benefits and obstacles of potential solutions before implementing
Responsible for change planning and audience analysis, through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment)
Tracks and takes actions on change readiness, adoption, and feedback

Requirements:

12+ years of experience in business analysis and most recent experience preferably in the banking and financial domain
Strong business analysis, requirements gathering and design thinking skills with a mix of business, operations and technology focused projects
Strong hold on ISO2022 and ISO8583 Message format
Strong understanding of Real Time and ACH Payments
Strong Experience in domestic/Cross-Border Payments, Mobile/Web Browser Payments/Wallets, experience in handling Customer facing changes in Digital channels
Adapt and adhere to the HSBC’s ways of working and collaborate with array of stakeholders effectively and inclusively and liaison with cross functional team for programme execution
Agile expertise, requirement life cycle management and traceability, experience in digital transformation projects in a global bank/consulting firm/Financial industry
Experience in Change management and Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user
Demonstrate Leadership, support, coaching and development for Analysts
Knowledge of MS Office and business analysis tools and techniques, knowledge of JIRA and Confluence tools
Create required artefacts and to expected standard (e.g. Behavior Driven Development (BDD) in user stories, end-to-end flow diagrams with touchpoints, Confluence documentation for requirements traceability)
Lead planning analysis activity with optimal use of resources to help define and track metrics and KPIs for the product
Promote the 'Scaled delivery' approach for multimarket implementation and use of customer, product, and operational procedural insights to optimise experience and propositions
Certified Business Analysis Professional (CBAP) – If not held, you would be expected to work towards the qualification
Agile Certifications
Design Thinking

Nice to have:

Certified Business Analysis Professional (CBAP)
Agile Certifications
Design Thinking

What we offer:

Personal development opportunities
Inclusive and diverse environment
Flexible working

Additional Information:

Job Posted:
September 17, 2025

Expiration:
September 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Analyst