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This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.
Job Responsibility:
Installed Base Management
Field Action
Spare Parts Management
Requirements:
Collaborate, gather & Drive regional initiatives for Installed Base (IB) management
Work with EMEA/APAC Teams to undertake IB management
Analyze the IB, providing insights to Technical, Service Commercial and Commercial stakeholders
Work through complex systems/ERP & Power BI reports
Use data visualisation tools (e.g., Power BI, Tableau) to present insights
Understand and analyze the products, market, competition, and emerging customer needs
Work directly with Partners & Commercial Excellence team to drive projects
Track key performance indicators (KPIs) for customer satisfaction and operational efficiency
Co-Create Field Action plan with Global and EMEA/APAC Field Action teams
Work closely with Subject Matter Experts (SME)
Provide meaningful insight to QA teams for data accuracy
Coordinate with SME for ordering kits, tools, training & relevant materials
Work directly with Partners/customers to ensure FA information accuracy
Ensure that prices for spare parts and contractual or ad hoc service offering are coordinated
Supervise & control of local spare part inventory
Ensure efficient and effective customer experience
To collaborate closely with service providers, service distributors and/or self-service customers
Work with global team on key initiatives, projects to improve spare parts planning
Provide timely reporting, analysis and identify improvement areas to TS management