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An exciting opportunity has arisen for a Business Analyst, as a member of the Retail & Supply Chain team within Boots IT. Reporting to a Lead Business Analyst, you will be responsible for working with members of the Supply Chain function and the wider organisation to jointly define with them the high-level scope, objectives and requirements for some major upcoming projects in that area.
Job Responsibility
Engaging with business stakeholders across supply chain and the wider business to capture clear requirements and translate these into structured documentation such as user stories, use cases and acceptance criteria
Facilitate workshops, interviews, and discovery sessions to identify pain points, business requirements and opportunities
Mapping existing as-is to improve bottlenecks and opportunities for improvements
Designing optimised to-be processes to enhance efficiency
Working closely with technical teams to ensure process designs integrate effectively with other supply chain systems such as our forecasting & replenishment AI-driven solution
Using modelling techniques to visualise and communicate processes to technical and non-technical stakeholders
Act as the bridge between the business and technology teams to ensure shared understanding and smooth delivery
Communicate complex ideas in a clear and accessible way, tailoring messages to different audiences including senior leaders, on-the-ground staff and technical specialists
Requirements
A natural curiosity and drive to really want to understand the business process to which the solution is to be applied
Can get to the real nub of the issue, beyond how people first describe the problem
Comfortable to challenge the perceived wisdom and request evidence (facts and data) to support what they are being told
A track record of bringing clarity of thought to complex and potentially initially vague situations
Good ability to grow professional work relationships with a variety of stakeholders
Evidence of over five years of experience of using industry best practise BA tools and techniques
A good all-round appreciation of how IT is leveraged in successful UK Retail companies.
Nice to have
An understanding of supply chain systems in the retail environment
Experience in leading the pre-delivery requirements stage of a project that is subsequently delivered by a third-party software house
Experience working within Agile and Waterfall environments, understanding how the BA role differs across methodologies
Familiarity with tools such as JIRA, Confluence, BPMN
Experience supporting QA activities, including reviewing test cases and participating in UAT
What we offer
Boots Retirement Savings Plan (Up to 6%)
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme